Patient Advocate Transportation

SUMMARY:

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. About 50% of this position will be focused on assisting patients in addressing social issues including; health insurance, transportation and housing The other 50% of the role will involve working as driver of NACCs Clinic Van transporting patients to and from appointments.

DUTIES AND RESPONSIBILITIES:

Responsible for care coordination tasks as directed by the Patient Advocate Supervisor; including finding resources and working with patients to identify and resolve the barriers that prevent them from completing medical, dental, and behavioral health treatment plans

Responsible for acting as a social resource expert at NACC assisting providers and other staff with patient’s social needs

Acts as part of the outreach team promoting NACC in the community; attend community health fairs, events and expos, to share information, promote NACC services and improve community health

Works to enroll uninsured patients for medical insurance and maintains up-to-date community resources

Meets with patients in the clinic to assess and assist with the patient's social needs— performs both in reach and outreach to connect patients to social services

Acts as an advocate for patients and works to promote community health needs

Performs other related duties as assigned by management.

Drives patients to and from appointments as needed in the NACC clinic van (No CDL required)

Communicates with patients, registration staff, clinic staff and co-workers to ensure that patients have safe transportation to clinic appointments

Coordinates transport activity including pick-ups, returns, will-calls, discharges and transfers

Understands NACCs transportation policy and possess knowledge of patient needs, limitations, and transportation options

QUALIFICATIONS:

Associate's degree (A. A.) or equivalent from a two-year College or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience

Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook);

Active Minnesota Driver’s License and clean driving record

Experience driving a commercial vehicle preferred

Work Experience in a non-for-profit and healthcare preferred

Ability to work in a diverse culture preferred

Experience working within the Native American community preferred