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SalaryGeneral Description
Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? We are looking for professionals to fulfill the role of a Patient Adherence Specialist.
Equiscript wants passionate people who enjoy coming to work and being part of a team. We are looking for candidates dedicated to bringing the best possible customer service to each of our patients.
As a Patient Adherence Specialist, you will work alongside the sales team, health care provider clients, and our partner pharmacies to ensure that our patients get their prescriptions filled in a timely manner while receiving exceptional service.
Successful candidates for this position will handle customer service, monitor patient progress, communicate with multiple parties, handle medication fills and keep patients informed on the status of their prescriptions. Your work will involve research, resolving problems, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused and passionate people! Does this sound like you?
Key Responsibilities
Key Activities include, but are not limited to:
Work as a team to achieve Equiscript’s Cause and Core Values, while providing our customers with exceptional service.
Handling Inbound and Outbound Calls.
Meeting the standard required metrics set by the department of 50 calls per day.
Meeting Equiscript’s Quality Call Handling standards.
Monitoring patients and making sure that prescriptions are processed, filled and delivered prior to need-by dates.
Partnering with teams in other departments to ensure the best patient care possible.
Communicating with patients over the phone about program updates and expectations.
Helping patients to understand the importance of medication adherence.
Updating and maintaining patient information and inquiries in Salesforce.com.
Identify issues that need to be resolved, take corrective action, and escalate when needed. Ensure that patients are happy with the service they are receiving.
Professional Qualities
Excellent oral and written communication skills.Ability to accurately multi-task and document patient interactions while on the phone.
Ability to accurately type 40 WPM at minimum.
Attention to detail and accurate documentation in patient and client accounts.
Demonstrate patience and empathy when dealing with patients.
An understanding of medical terminology and medications. The Patient Adherence Specialist will need to be able to pronounce drug names and explain information.
A detail-oriented, problem-solving multitasker who is driven by deadlines and can work independently after training.
Aptitude for computers and the ability to work comfortably in a phone and computer-based environment.
Professional reliability and accountability.
Preferred Experience
2-3 years Medical Practice with Customer Service Skills is a plus, but not required. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians and Medical Assistants are encouraged to apply).Practical understanding of Medical Terminology and Medications is a plus, but not required.
Call Center Experience.
Some College preferred.
Proficient in Microsoft Office or Google Apps, email, and internet use.
Saleforce.com experience and knowledge is a plus, but not required.
Physical Requirements
Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; may require lifting up to 25 pounds; requires normal range of vision and hearing with or without accommodations.
Additional Information
Cleared Background Check Required.Have the physical ability to work full-time in a phone-based office environment.
Reliable Internet connectivity with 20Mbps download and upload required.
Employment Information
Position is remote.Benefits include health plan, dental, vision, paid time off.
Flex time.
401k with up to a 4% company match.
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