Patient Access Supervisor- Practice Operations- Remote Opportunity

Directs, supervises, and coordinates the daily activities of a team (or teams) with the Patient Access Center to assure efficient operations. Manages the coordination of patient appointments and assessments of chief complaint to assure appropriate appointment, physician, and location is achieved. Assures service excellence of Access Center operations to patients, physicians, and internal customers; and other duties as assigned.

ESSENTIAL FUNCTIONS:

• Supervises a team(s) of Patient Access Specialists in daily activities to ensure pre-established metrics, targets, and goals are met consistently and efficiently.
• Analyzes the overall performance analysis reports (via electronic telephone system) and reports recommendations back to leadership based on findings.
• Assures orientation and training of all new hires and on-going of existing staff.
• Monitors service excellence and customer service internally and externally.
• Identifies, recommends, and supports the implementation of various programs for the improvement of the Access Center.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) preferred
• 4 years of medical office or call center experience required
• Knowledge of IDX, EPIC and other related programs. * Proficiency in Microsoft Word, Outlook and Excel