Patient Access Service Rep - 2Nd Shift

Full - Time: 40 Hours Per Week
2nd Shift: 3pm - 11:30pm
Every Other Weekend and Holiday
Location: Akron - Admitting Department - Onsite

The Patient Access Service Representative performs initial contact for all Patient Access admitting services duties.

• • Performs initial contact for all Patient Access admitting services duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
  • Processes medical records discharges and retrieve medical records, as applicable.
  • Schedules all outpatient surgery tours.
  • Registers complete and accurate social, demographic and financial information to create the patient’s record in the system.
  • Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
  • Prepares forms and patient ID cards.
  • Confirms financial eligibility when applicable.
  • Processes the patient record and financial folders.
  • Maintains/controls on the cash flow of payments and daily deposits.
  • Other duties as required.

Technical Expertise

• Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is required.
• Experience with medical terminology knowledge or documented certification of class completion is preferred.
• Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
• Experience working with all levels within an organization is required.
• Experience in healthcare is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

• Education: High school diploma or equivalent is required.
• Years of relevant experience: Minimum 2 years is preferred.
• Years of experience supervising: None.