Address
Form of work
SalaryPatient Access Representative (Radiology)
The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/265 environment.
- Representative must be computer literate with the ability to multitask and learn multiple software applications.
- Answer phones to provide support to client facilities, technologists and physicians
- Able to make sound decisions with available facts
- Act as a liaison between physicians, hospitals, clinics and IT support
- Provide excellent customer service, document/address issues in a timely/professional manner
- Assist with the proper initiation of IR physician and case dispatching
- Monitor email and messaging systems and respond appropriately when needed
- On the job training provided
Qualifications:
- High school graduate or GED equivalent
- Experience working in a Healthcare environment is preferred
- Medical terminology
- Call Center experience a plus
- Attention to detail
- Excellent communication skills required
- Outstanding listening and problem-solving abilities
- Must have above average problem resolution and follow-up skills
- Ability to manage multiple priorities and function as a TEAM Player
- Must be able to type a minimum of 30 WPM
- Must be able to multi-task under stress
- Electronic medical records (EMR) experience a plus
- Excellent phone etiquette
