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SalaryJob Description
PATIENT ACCESS REPRESENTATIVE I
Hilo Medical Center, Admitting Department
Hilo Medical Center's Patient Access Representative serves as the first point of contact for patients and their families. Patient Access Representatives work in different environments, including bedside registration in the emergency department, the Admitting office and hospital switchboard. Strong interpersonal skills and the abilitiy to work independently are essential for success in this fast-paced environment. Team members contribute to our success in a variety of ways, including:
- Delivering high-quality customer service and compassion while obtaining demographic and financial data from patients seeking medical services.
- Obtaining and verifying various insurances.
- Using various office equipment and computer programs.
- Demonstrating effective, clear verbal and written communication skills.
- Maintaining patient, hospital census and bed control records.
- Answering calls at the hospital switchboard and performing patient safety code announcements.
Candidates selected for new positions will have an anticipated start date of either March 4, March 11, or March 18.
Required Qualifications:
To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hr workweek.
Education: High school diploma or equivalent.
Experience: Candidates who do not meet the requirements for experience are eligible for casual hire (non-benefited) Patient Access Representative I positions.
General Experience: 2 years of general experience required (Education substitution for General Experience: Bachelors or Associates degree)
Company Description
As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Medical Center, Hale Ho′ola Hamakua, Ka′u Hospital, and the Yukio Okutsu State Veterans Home, delivers a full range of services and programs. Our three hospitals include 290 beds and over 1,700 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Hale Ho′ola Hamakua and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hilomedicalcenter.org, www.halehoolahamakua.org or www.kauhospital.org.
Benefits
- 13 paid holidays each year (14 during election years)
- 21 paid vacation days per year
- 21 paid sick days per year
- Medical, dental, vision, and prescription plans
- Employee Assistance Program
- Participation in the State of Hawaii’s retirement system
- Potential eligibility for various student loan repayment & scholarship programs
Equal Opportunity Employer
East Hawaii Region (Hilo Medical Center, Hale Ho’ola Hamakua and Ka’u Hospital) is a drug free workplace and an Equal Opportunity Employer.
Shift Details
Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.
Pre-Employment Assessments for External Candidates
As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC’s East Hawaii Region) are required to complete a pre-employment assessment(s) shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessment(s) within two days of receipt of the request.
Medical Examination Requirement
Offers of employment will be contingent on successfully passing a pre-employment examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.
Shortage Differential
Compensation for this position includes a shortage differential.
