Patient Access Manager

Are you looking for a place to learn and grow, where you are valued as an employee? Come join our team of 130 employees and be treated like family! We provide an excellent work/life balance, with day time hours Monday through Friday. The Patient Access Manager position is located at our main office in Neenah, WI. The Patient Access Manager is responsible for staffing check in, check out and the call center and reports to the Clinic Director.

Responsibilities and Duties include:

· Hiring, training, and managing performance of all Patient Service Representatives

· Communicate and collaboratively problem solve with other members of the management team

· Hiring, training, and managing Prior Authorization and Patient Financial Advocate team members with the goal of provision of a favorable employment experience as well as reliable and consistent individual performance of assigned job duties.

· Coordinates all aspects of Patient Access areas (check in, check out and call center) in a manner that ensures a customer focused, quality conscious, work climate

· Uses positive feedback and progressive counseling to develop employees

· Coordinates completion of employee competencies and prepares and presents employee evaluations and in a timely manner

Qualifications and Skills:

· Minimum of 5 years of patient registration experience, preferably using EPIC

· Minimum 2 years of experience in a supervisory role within the medical field

· Strong leadership skills, take initiative, be a self-starter, be highly organized and able to problem solve processes that impact the entire organization.

· Must have excellent computer skills and proficient in Microsoft Office including Word, Excel and Teams

· Must have excellent verbal and written communication skills and be able to manage diverse personalities in fast changing environment

· Must possess strong leadership skills and ability to set a clear direction, manage multifunctional extended teams and network effectively

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Urology

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Required)
• Epic: 5 years (Preferred)
• Leadership: 2 years (Required)
• Patient service: 5 years (Required)
• Microsoft Office: 3 years (Required)

Work Location: In person