Patient Access Manager - University Medical Center

Your Everyday

Maintains accurate patient account information and ensures the integrity of patient data:

• Monitors all Patient Access processes generally and individual workers specifically to ensure compliance with the department policy and procedures.
• Manages key revenue cycle performance work queues impacting claims.
• Serves as a backup for Patient Access Staff as needed to ensure continuous business operations.

Complete administrative responsibilities timely and accurately:

• Demonstrates accountability for responsibly managing resources by completing work on time and uses supplies as appropriate.
• Prioritizes the needs of both internal and external customers.
• Verifies staff’s work, verifying quality, ensuring that deadlines are net, and that the organization’s standard operating procedures are adhered to. Conducts audits to insurance compliance.
• Participates in staff recruitment, scheduling, and performance management.
• Ensures communication is maintained with the Director/Leader in regard to any unusual and/or significant issues that may affect patient satisfaction, timeliness of service, or reimbursement or patient flow.

Maintain organization training and education requirements as well as compliance related audits, reviews, and assessments as necessary:

• Guides individuals and teams towards priorities. Clarifies roles and responsibilities of others.
• Coordinates resources to meet objectives, cascades goals down to staffs’ annual objectives.
• Stays knowledgeable on changes imposed by all governmental and commercial payers, as well as federal and state laws impacting healthcare.

Manage staff performance and department/assigned area metric performance:

• Accurately assesses strengths and needs of employees. Provides timely specific feedback and helpful coaching.
• Provides challenging assignments and opportunity for development. Ensures metric based goals are met or exceeded.

Monitor/manage assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner:

• Provides on-the-job training to the Patient Access Representatives.
• Resolves escalated patient/account issues.
• Participates in continuous process improvement initiatives.
• Directs and coordinates all check-in, check-out, and financial services activities within the department.

Handles other duties as assigned effectively and efficiently:

• Participates in department meetings. Participates in continuing education training.
• Provides feedback to managers and directors on process improvement opportunities.

The Must-Haves

Minimum:

• High school diploma or equivalent
• 5 years of experience total, in a customer service relation position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, or hospitality, including 3 years of direct Patient Access experience.