Company

Inova Health SystemSee more

addressAddressFairfax, VA
salary SalaryUnited States, Virginia, Fairfax
CategoryRetail

Job description

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.
Job Responsibilities


  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
  • May perform additional duties as assigned.

Additional Requirements
Experience - 1 year of healthcare Patient Access experience or 1 year of experience in healthcare revenue cycle

Education - High School diploma or equivalent

Refer code: 9305908. Inova Health System - The previous day - 2024-05-24 07:00

Inova Health System

Fairfax, VA
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