Patient Access Advocate Leader - Presnow

Why You'll Love This Job 
Break free of your boring work routine when you accept this unique Patient Access Advocate Leader - Front Office position with Intuitive Health, an innovative company that is trailblazing a new healthcare path by housing an ER and urgent care in the same facility!
Receive competitive pay, benefits and the chance for on-the-job continuing education at an innovative dual urgent care/ER office when you onboard in our Patient Access Advocate - Front Office position!
In this Patient Access Advocate Leader - Front Office role, you will be part of an upbeat, professional team in an atmosphere conducive for learning new and useful skills that will serve you as you look to your future. You also will have the complete support of management that is 100 percent invested in your success. Patients will be grateful for your assistance and you will end each day knowing you made a difference. We offer healthcare that includes dental and vision, Basic Life Insurance, disability insurance, an EAP, retirement plan and PTO.
If you are interested in joining a company that is setting the bar for the way urgent care is approached, apply for our Patient Access Advocate Leader - Front Office opening today! ResponsibilitiesPatient Access Advocate Leader job responsibilities include:

• Model patient experience expectations and ensure team is adhering to the patient experience
  expectations.
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Expertise knowledge of and ability to perform Patient Access duties:  verifying benefits, check
  patients in and out and collect copayments, coinsurance, deductibles.
• Maintain monthly Patient Access Scheduling ensuring all shifts are covered.
• Train and mentor new Patient Access staff.
• Implement Patient Access Policies and Procedures with input from Leadership.
• Reconciliation of Daily Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• Ensure adherence to all laws and regulations regarding employment, affirmative action, safety and
  drugs
• Ensure that patient records are accurate and complete.
• Assist leader to insure all personnel department policies and procedures are followed.
• Provide patients and their families with a customer focused, friendly reassuring open environment
  that encourages patients to return.
• Assist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in
  the moment by using key words at key times and de-escalation techniques.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Coordinate workflow processes with hospital partner as needed.
• Prepare appropriate access for new hires (Parte, access packages, badges, Medicaid portal, etc.).
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.
• Other duties as assigned

Required SkillsPatient Access Advocate Leader  required skills & qualifications include:

• High School Diploma or GED required
• 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
• Minimum of 2 years’ experience in medical office setting
• Minimum of 2 years’ experience in supervisory or lead role preferred
• Familiar with health insurance and the insurance verification process.
• Epic system experience preferred.
• Must be computer literate (Word, Excel Outlook)
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively
• Exceptional communication skills and customer service is required
• Solid work history