Passport Agent

Job Title: Passport AgentJob Category: Part-Time (25 Hours Per
Week)

Department/Group: Jenkintown Public Library Required Times: Fridays and Saturdays
Required

Location: 460 York Rd., Jenkintown, PA, Date Posted: 12/6/2022
19046

Level/Salary Range: $15 Per Hour Posting Expires: 12/30/2022 or Until Filled

Hiring Contact: Nina Meister

Will Train Applicant(s): Training through the State

Job Description

ROLE AND RESPONSIBILITIES

The Passport Agent performs a variety of clerical tasks related primarily to the processing of U.S. applications.
The Passport Agent performs both routine and complex tasks involved with reviewing passport applicant information, ensuring applications are completed and submitted correctly and in a timely fashion, answering questions about passport applications, and following up on problem applications when appropriate. The
Passport Agent keeps internal and external records of passport applications and activities, following all regulations and requirements established by the Jenkintown Public Library and the federal government. The position involves a great deal of contact with the public. The Passport Agent provides general directional assistance to library users on regular library services, and sometimes provides circulation assistance if not occupied by passport duties. Agent reports directly to the Library Director.

• Accepts and processes U.S. passport applications.
• Instructs applicants in procedures and form completion; administers oaths.
• Reviews identity documentation of applicants for accuracy and validity.
• Collects fees; prepares transmittal forms and envelopes for delivery to the post office or other carrier as needed.
• Stays up to date on new information, such as changes in passport application procedures, by consistently and regularly reading materials provided by U.S. Passport Services, reporting key information to supervisors as needed.
• Answers informational and directional questions of passport applicants in person and by phone. Refers and routes library users to other staff as needed.
• Resolves routine passport problems, such as applicant concerns with delayed or denied applications. Refers complex problems to supervisors as needed.
• Performs passport desk opening and closing procedures; participates in general library opening and closing procedures.
• Maintains records in accordance with the library’s and U.S. government’s retention policies.
• Maintains passport files and passport supplies.
• Prepares cash receipts documentation.
• Tracks, compiles, and submits passport statistics.
• Maintains supply of passport related printed materials for public distribution.
• Keeps work area and common areas neat and orderly. Monitors and notifies management of any technical or facility issues.
• Attends staff meetings and all training required.
• Assists with in-house orientation or training of passport staff.
• Monitors public areas and library user behavior and takes steps necessary to ensure safety and an appropriate environment are maintained.
• Assumes other duties and projects as assigned.

PROFESSIONAL SKILLS RECOMMENDED

• Diplomacy: Works with people of all types and capabilities, building strengths and creating community.

Diffuses situations that may be high tension. Creates a positive atmosphere for both workers and patrons. Seeks and fosters great connections for the Jenkintown Library.

• Professionalism: Must be able to remain courteous with others in the face of high stress situations, differing opinions, and/or antagonizing behavior. Must be able to work with staff in a polite, professional manner.
• Multitasking: Must be able to juggle a high volume of unique tasks that may not always be predictable.

Ability to consistently arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

• Time Management Skills: The ability to keep to a schedule and manage a high volume of appointments.
• De-Escalation Skill: The ability to respond calmly and with tact when faced with others who may be irritated, annoyed, angry, or frustrated.
• Coordination Skills: Ability to adjust actions as needed in relation to others’ actions or changing conditions.
• Fair Judgement: Ability to consider and anticipate the relative costs, benefits, and possible consequences of an action.
• Active Listening Skill: Gives full attention to what others are saying, taking time to understand key points, asking questions, and listening without unnecessary interruption.
• Critical Thinking Skill: Such as logic and inductive or deductive reasoning to analyze problems, identify alternative solutions, and implement plans in support of goals.
• Resolve: The ability to work with others while also completely abiding by policies set forth by both the library and the U.S. Government.
• Information Orientation Skill: Ability to shift back and forth between two or more activities or sources of information, such as viewing, listening, and speaking. Ability to organize multiple sources of information.
• Dexterity: Ability to make fast, simple, repeated movements of the fingers, hands and wrists.
• Microsoft Office: Familiarity with Microsoft Office products such as Word, Excel and Outlook.

PHYSICAL REQUIREMENTS

• Must be able to crouch, stoop, bend and/or crawl.
• Must be able to reach overhead, climb, and use a step stool.
• Must be able to use stairs.
• May sometimes be required to lift up to 15 pounds.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Requires a high school diploma or G.E.D.
• Requires completion of Passport Application Acceptance training.
• Must have current driver’s license, insurance, and own transportation or ability to travel

PROBATION PERIOD

All new employees are subject to a 90 day probationary hire. A performance review will be conducted during or upon the completion of the employee’s first 90 days. The Jenkintown Library reserves the right to separate employment with any individual during this probationary period, for any reason.

CHILD PROTECTION REQUIREMENTS

All employees must provide the following Child Protection Clearances, or proof of their application for them, by their first day of employment. All expenses related to applying for and renewing clearances will be reimbursed. o PA Child Abuse History Clearance (CY113): Available through the Pennsylvania Department of Human Services through the following link

• https://www.dhs.pa.gov/KeepKidsSafe/Clearances/Pages/default.aspx o PA State Police Criminal History Clearance: Available through the following link
• https://epatch.state.pa.us/Home.jsp o FBI Fingerprint Clearances: Set up appointment at the following link and follow the steps below.
• https://www.identogo.com/locations/pennsylvania
• Select Digital Fingerprinting.
• Enter the service code 1KG738
• Schedule your appointment with one of the listed fingerprinting centers. Payment is made at the time of your appointment. Present your receipt for reimbursement.

All employees must take part in Mandated Reporter Training within 30 days of their employment. o Register and complete training at the following link, then present your certificate of completion to the Library Director:

• https://www.reportabusepa.pitt.edu/

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 25 per week

Schedule:

• Day shift
• Weekends as needed

Work Location: In person