Parttime Ssd Store Support Associate – Dining Front Floor

This is the new business site hiring, all the new hires will have pre-opening trainings at our central kitchen and Gardena store before the dinning business start.

Responsibilities

• Ensuring the store is neat, clean, and presentable is all employees’ responsibility in our company.
• Provide proper customer service as company’s expectation which defined in .
• Fulfill the task list and follow the schedule requirement timely and accurately all the time.
• Welcome guests with a warm and friendly demeanor.
• Communicate any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Make drinker orders.
• Make recommendations based on guests' preferences and dietary restrictions.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
• Check on guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.
• Other signed tasks.

Qualifications

• The position only open for applicants who is above 18 year old.
• Food handler cardholder will be plus but not required.
• Previous experience in a restaurant or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Positive attitude, enjoyment of hospitality industry. Be able to maintain consistent friendly and professional demeanor during workhours.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays for extended periods.
• Valid Driver’s License

SSD Store Support Associate – Front Floor (SSA-FF) is the essential and foundation position in the store team. The expectation for this position is to provide and ensure exceptional dining experiences for customers. This position is the face of the restaurant/dinning operations, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverage promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.