Parts Specialist

GENERAL SUMMARY

Parts Professionals team with other members of the Parts Department to ensure that customers’ needs are met and the correct part is obtained the first time as quickly as possible. Increases focus on business growth, profitability, and fellow employee satisfaction. Assist in all activities of the Parts Department including monitoring department productivity, customer service, employee competency and morale; monitors parts and accessories inventory, and assists with parts marketing and merchandising.

Reports to: Parts Manager / Parts and Service Director and/or Dealer/GM

DUTIES AND RESPONSIBILITIES*:

Achieving High Standards:

Principal Duties and Responsibilities*:

· Ensures that the correct part is available for every customer.

· Maintains a clean, professional environment.

· Monitors the flow of work in the Parts Department and intervenes as needed to ensure the work is completed on time, and technician’s needs are met.

· Maintains high ethical standards in daily activities.

· Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.

Leading a Winning Team

Principal Duties and Responsibilities:

· Builds a winning team by engaging, training, coaching, motivating, other Parts Department employees.

· Follows schedule and the activities of Parts Department.

· Monitors and evaluates self-performance within Parts Department regularly, continues training, and career guidance as necessary.

· Maintain focus on customer satisfaction, retail sales, wholesale sales and team goals.

· Ensures your training programs and required skills and/or certifications are up to date.

· Ensure customer satisfaction while developing employee/customer service skills.

· Provides information and offers assistance to employees as needed.

Additional Duties and Responsibilities:

· Ensures a positive and safe working environment for employees.

· Develops a team atmosphere within the Parts Department.

· Establishes and maintains positive management/employee working relationship.

*Responsible for other duties as assigned and/or required by business needs.

Working Effectively With Others

Principal Duties and Responsibilities:

· Builds productive working relationships both within and across departments through clear communications using different forms (e.g., department meeting, daily information meetings, with boards, etc.).

· Has an approachable style; fosters open communication through active listening; maintains an open door policy.

· Generates pride and commitment within the Parts Department; instills customer and employee confidence.

· Speaks clearly, concisely, and effectively.

· Participates in company meetings to ensure open communications between departments.

· Promotes cooperation and teamwork among all dealership employees.

· Resolves all employee concerns in a prompt and effective manner.

Handling Pressure

Principal Duties and Responsibilities:

· Solicits, encourages, and implements innovative methods/ideas to improve service and performance.

· Prioritizes work to ensure all deadlines are met.

· Handles customer complaints that require management’s attention.

· Openly assists to resolve internal conflicts among employees in the Parts Department.

Managing Business Complexity

Principal Duties and Responsibilities:

· Help plan, analyzes, and manages department productivity.

· Follow established processes and standards to ensure customer satisfaction and efficient and effective Parts Department operations.

· Coordinates with Service Department, Sales Department, General Manager/Dealer, Ford Representatives, sublet vendors, and others to ensure effectiveness of the Parts Department.

· Help to maintains profitability of Parts Department.

· Assists with managing departmental expenses in an effort to ensure the profitability of the dealership.

· Works with management to develop dealership’s goals and objectives.

· Analyzes problems and establishes procedures to solve them.

· Develops marketing and merchandising plans and programs.

Applying the Basics

Principal Duties and Responsibilities:

· Uses computers to monitor daily operations, track inventory, and reduce obsolescence.

· Applies best practices and resolutions found in manuals, publications, and other documents.

*Responsible for other duties as assigned and/or required by business needs.

DUTIES AND RESPONSIBILITIES* (continued):

· Establishes processes to ensure accuracy between inventory and computer records.

· Utilizes new systems or processes implemented by Ford or the dealership.

· Maintain proficiency in use of in-house computer systems, “DMS”.

· Maintains an awareness of and makes certain other Parts Department employees comply with safety regulations and hazardous waste disposal, OSHA, and right-to-know policies and procedures.

· Makes warranty and billing adjustments.

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

· Follows and maintains and inventory control system that meets the dealership’s internal, warranty, and customers’ needs for parts and accessories.

· Maintains Parts Department’s operating environment to ensure optimal performance.

· Monitors and stays up to date on technical aspects such as claims and warranty administration, computer systems, policies, stock keeping, receiving, etc.

· Maintains active professional affiliations and certifications.

· Keeps up to date on industry specific information.

· Develops business strategies to ensure a strategic marketing advantage.

SKILL REQUIREMENTS:

Skills required to perform principal/additional duties and responsibilities:

Achieving High Standards focuses on maintaining customer loyalty by managing details and being results oriented. This includes maintaining and exceeding goals for sales and service while demonstrating integrity, honesty, and professionalism in all areas of work.

Leading a Winning Team focuses on leading, coaching and influencing employees, coworkers, and customers. This includes setting direction in order to accomplish business goals while working with subordinates to increase their abilities. Additional skills include creating a productive work environment and giving the dealer and other managers information on business and employee issues.

Working Effectively With Others focuses on promoting and valuing teamwork and communicating effectively through verbal, written, or listening skills. This includes encouraging others to work well within a group or when interacting with customers or coworkers. Other skills include encouraging the team to be committed to dealership goals.

Handling Pressure focuses on adapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the ability and willingness to change work practices or priorities, and effectively handle multiple work demands. Other skill requirements include maintaining performance and composure under stressful conditions.

Managing Business Complexity focuses on the ability to analyze problems and data and to prioritize, plan and make decisions to coordinate work activities and resources. This includes identifying causes of problems: Generating alternatives, drawing reasonable conclusions, and deciding on an action plan after careful examination of relevant information and consideration of business objectives.

*Responsible for other duties as assigned and/or required by business needs.

SKILL REQUIREMENTS (continued):

Applying the Basics Focuses on referencing written information, mathematical reasoning, using computer and technical systems, learning new systems, processing new information and following safety procedures. This includes the ability to determine and execute necessary arithmetic operations in order to complete documentation, financial reporting, and record keeping as well as the ability to use information from graphs, charts, or written text. This involves using systems to modify or execute programs, and guidelines to improve departmental functioning, as well as complying with safety procedures and guidelines.

Understanding and Using Business Knowledge focuses on understanding how a business works, maintaining industry awareness, creating efficient business systems, applying technical expertise, and developing creative business strategies. This includes understanding the key external factors impacting business, using learned skills to control costs, developing systems which help the dealership attain its business goals, and developing creative and effective solutions in response to business problems.

EDUCATION/CERTIFICATION REQUIREMENTS

Education, training and/or state/national certifications should clearly demonstrate the possession of knowledge and skills stated above.

· Ford Master Certified (Parts Counter Person).

· Driver’s License.

EXPERIENCE

· 2 years in an automotive Parts Department

· 1 Year of supervisory experience (Parts or Service Department)

PHYSICAL REQUIREMENTS:

· Moving about the Parts Department.

· Using Computer to look up parts and write up orders.

· Utilizing physical and manual dexterity.

· Driving a vehicle.

· Using equipment consistent with industry standards.

__________________________________________

Job Description acknowledgement of receipt.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person