Parts Order Analyst

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a  Parts Order Analyst in Miami Lakes, FL.

The  Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).

We’re  committed  to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating  to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are  one team – creating and delivering world-class components and solutions superior to the competition.

Learn more about the  Caterpillar Experience .

Job Summary

The Parts Order Analyst will serve as the primary dealer, customer, subsidiary, etc., contact for all Parts Distribution (PD) order matters; or acquires knowledge to analyze, interpret and communicate accurate and timely technical information to answer inquiries from dealers and customers.

Additional Info:

• This position is based in Miami Lakes, FL and does not offer relocation
• This position requires flexibility to cover counterparts on 2nd shift (12pm-8:30pm)
• This position is 100% on-site with no flexibility for hybrid or remote schedules

What You Will Do:

• Resolve Parts Order exceptions; assist parts expediting to meet machine down and contractual obligations;

• Provides ongoing training/instruction to dealer personnel on Parts Systems usage and changes. Handles daily interpretation of policies and procedures to determine compliance. Assists dealer personnel in evaluating special requirements.
• Resolves and responds to complaints and concerns with the customer service team as well as other Parts Distribution departments (i.e. Accounting, Quality Control, Storeroom Order filling and Shipping, Planning, Inventory Control, etc.) so that service standards are achieved to maintain the highest level of user satisfaction.
• Reviews requests and orders for reasonableness and controls the timely entry and processing of dealer and customer order requirements.
• Determines alternative sources to satisfy urgent requirements by considering supplier/processor direct shipments; higher and lower level of support (i.e. disassembly or building up a group); dealer returns; removing material from Cat assembly lines; and dealer search.
• Researches back order files, in-transit files, shipping records, etc. to locate urgently needed material.
• Investigates transportation alternatives and subsidiary timetables in order to recommend the most logical and cost effective approach to satisfy a sales/support request. These positions have direct contact with numerous customers and Marketing Unit representatives.
• Coordinates the investigation of dealer and customer complaints on a variety of parts related questions. Issues include: quality of shipments, lost shipments, parts shortages, packaging, order entry difficulties, non-serviced items, invoicing, etc.

What You Have (Basic Skills Required):

• High school diploma/GED

• Inventory Management - MFG : Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
• Data Analytics : Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Materials Handling and Management : Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.

What Will Put You Ahead (Preferred Skills):

• HAZMAT Certification
• Distribution Requirements Planning, ANTARES Parts Ordering, and/or SAP EWM (Extended Warehouse Management)

What You Will Get

In this role, there is a possible opportunity for advancement and development within the company!

About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 21, 2024 - June 4, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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