Parts Manager

Laborde Products is currently searching for a Parts Manager at our Covington, LA location to manage the Parts and Warehouse Departments and provide general oversight for the generation of parts sales and customer satisfaction through product knowledge and prompt, courteous service. Our ideal candidate will not just manage – but transform the way we deliver exceptional service and quality parts to our valued customers!
In this role, you will:

• Develop and lead a sales process that's not just about selling parts but creating customer loyalty and referrals.
• Oversee the customer order process, ensuring a seamless experience from purchase to delivery.
• Manage customer requests and complaints, turning challenges into opportunities.
• Coach the Parts Team to drive customers to our online portal.
• Keep a pulse on customer satisfaction levels and implement changes to ensure we're exceeding expectations.
• Ensure a perpetual (cycle count) physical inventory to ensure accuracy of our parts supply.
• Oversee shipping and receiving, ensuring that we keep our operations moving seamlessly.
• Ensure a smooth flow of daily parts paperwork.
• Coach, inspire, and elevate our Parts and Warehouse teams to peak performance.
• Identify and implement training opportunities to ensure that the Parts Team knows our products inside out and delivers an exceptional customer experience.

Qualifications we are looking for:

• 5+ years of related parts sales and management experience.
• Strong leadership and team building skills.
• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on, work through challenges, and implement changes to build a stronger organization.
• Strong customer service mentality.
• Excellent organizational skills.
• Well-developed interpersonal skills.

Why Choose Us?

• We offer competitive salaries that reflect your skills and experience.
• We offer comprehensive health insurance plans, including a medical Insurance option with 100% employer paid option for employees, dental, vision, life insurance, and disability plans.
• 401k plans with company match.
• Generous paid time off and company paid holidays.

At Laborde Products, we are committed to the success of our company and fellow team members. We do that through teamwork and completing every task with the highest level of honesty, integrity and enthusiasm.
We value equal opportunity employment and are committed to hiring individuals regardless of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status or any other protected group.
If you share our same values and are interested in joining a dynamic team, we invite you to submit your resume today. Let's grow together!

Health insurance, Paid time off, Vision insurance, 401(k) matching, Life insurance