Parts Manager

SUMMARY

Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.

Prepares and administers an annual operating budget for the parts department.

Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.

Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

Establishes individual parts inventory levels and balances them for maximum turnover.

Monitors and adjusts inventory to minimize obsolescence.

Ensures that all parts are properly tagged so the dealership recovers full credit from the factory.

Supervises stock order procedures.

Analyzes sales, expenses, and inventory monthly to maintain profit goals.

Develops and administers an aggressive wholesale parts program to produce profit.

Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.

Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.

Attends managers’ meetings.

Holds monthly department meetings.

Analyzes departmental operations/storage layout. Revises as needed for maximum effectiveness.

Provides technical assistance to parts department employees.

Monitors parts department employees' payroll records.

Coordinates a prompt, efficient, and timely flow of paperwork.

Directs shipping and receiving efforts to ensure timely processing. Monitors daily reports such as DOE, DOC, and sales productivity.

Develops and utilizes a lost sales tracking report.

Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.

Develops sales promotions.

Takes advantage of all manufacturers' inventory co-op advertising.

Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.

Handles customer complaints immediately and according to the dealership's guidelines.

Ensures that all dealership purchases are properly accounted for before payment is made.

Assists in the collection of past-due accounts.

Supervises custodians to ensure that work area is kept clean.

Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.

Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.

Maintains professional appearance.

Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

SUPERVISORY RESPONSIBILITIES

Responsible for supervision of department staff and their efforts to work efficiently and produce profitability while serving the TranSource customer and adhering to all company policies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Two to four years related experience and/or training; or equivalent combination of education and experience.

Four to ten years related experience and/or training; or equivalent combination of education and experience.