Parts Manager 5

This position is responsible for the achievement of the parts department’s annual business plan in alignment with the company’s vision, values, and mission. As such, this individual evaluates, allocates, and directs all human, physical, and financial resources for the department. This person is responsible for developing, monitoring, promoting, and implementing the parts department’s strategic business plan. Also included are providing visionary and inspirational leadership, developing the department’s human resources, managing capital resources, balancing management needs, overseeing daily operations and, collaborative team building. The person in this position is expected to collaborate with all management groups to practice ongoing self-development initiatives to demonstrate and champion alignment with the company's vision, mission, and values in their daily work actions.

KRA’S (Key Responsibility Areas):

1.) Formulate, monitor, and control department goals and regional parts activities by the company vision statement and core business values, to achieve established regional parts objectives and business unit forecast.

2.) Select, develop and evaluate parts personnel to ensure commitment, competence, and human resource availability.

3.) Budget, monitor, schedule and control the financial material and human resources of the parts department to achieve targeted goals consistently.

• Develop, integrate and communicate department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance.

• Develop, implement and control uniform parts policies, inventory, and delivery systems to ensure consistency and enhance internal and external customer satisfaction.

• Evaluate, allocate and control capital resources and expenditures to ensure a long-term strategic focus on stability and targeted growth.

KCA’S (Key Competency Areas):

For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and attitudes in the following areas.

Self-Management Capabilities: This area focuses on the degree to which an individual appropriately modifies their natural behaviors and actions to most effectively fit the situation they are dealing with. It includes; “Fitting ourselves to the Job” versus “Fitting the job to ourselves”; Making sure that we don’t “overuse” our natural strengths and talents; Taking the self-initiative to continuously improve ourselves and ensuring that we take actions that “Need” to be taken versus taking actions that we “like” to take (e.g. How we adapt, listen, speak, question, seek feedback, manage time and take initiative).

Planning Skills: This area focuses on the skills used to establish, monitor, and schedule short-term and long-term plans that are comprehensive, realistic, and effective in achieving goals. It includes: Developing strategic plans and annual business plans, structuring self and other efforts to attain maximum productivity by establishing and monitoring deadlines, milestones, tasks, budget limits, and required resources; forecasting, and visioning.

Influencing Capabilities: This area deals with the skills involved in accomplishing work results with and through people by interacting with or influencing them individually or in groups. It includes; managing, motivating, and developing professional and operational staff members on a day-to-day basis; providing directive skills and methods-including structuring modification of behaviors; providing supportive skills and methods - including listening, asking open-ended questions, and ensuring reinforcement of behaviors (e.g. role clarification, showing how, establishing timelines, praising, coaching, listening, asking for input, disclosing, team building, delegating, collaboration).

Problem Solving Expertise: This area focuses on the rational approach to the processes involved in identifying and defining problems, generating and selecting solution strategies, and reducing performance gaps through implementation and problem prevention. It includes both theoretical, complex, longer-term problem solving and operational, shorter-term problem-solving methodologies as well as effective decision-making skills. (e.g. problem identification, risk analysis, solution generation, prioritization, goal setting, conflict resolution, data gathering, problem prevention)

Technical Expertise: This area focuses on the specific technical expertise required for this job position. This includes knowledge and experience with the following: Caterpillar products, product support services, and programs, the industries we serve, management information services, company policies and procedures, inventory management, sales techniques, financial, credit, and accounting principles, and values-based leadership tools and processes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)