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SalaryFamily owned and operated since 1980, Stivers Ford Lincoln of Waukee is Iowa’s #1 Ford Lincoln dealership. Our dealership is rapidly growing and looking to hire quality people to join us. At Stivers, we pride ourselves on customer satisfaction and we know that comes from recruiting, hiring and training the best team members. If you are interested in building your career and becoming part of the Stivers Family, we invite you to apply.
What Stivers Ford Lincoln Offers:
Full Benefits Package:
- 401(k) with employer match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Progressive PTO/vacation policy & paid Holidays
- Paid Training
- Flexible scheduling
- Employee & Family Discounts
- Developed career path with the support to grow
- State-of-the-art facilities
- Employee events & food trucks
Title of Open Position: Parts Counter Associate
Department: Parts Department
Job Posting Date: December 2023
Summary: The Parts Department is responsible for keeping track of all the parts that go into repairing and customizing cars, as well as ensuring that customers can easily find the parts they need. The Counter Associate provides superior customer service (in person and on the phone) to all internal and external customers.
Job Responsibilities:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps area clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
Requirements:
- Prior Parts experience & General knowledge of automotive systems (Preferred)
- Ability to read and comprehend instructions and information.
- Excellent customer service skills
- Ability to work in a team-based environment.
- At least 18 years of age
- High School Diploma or equivalent
- Valid Driver’s License and clean driving record
- Must be able to submit and clean background check.
Compensation:
Work Hours & Schedule:
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Waukee, IA 50263: Relocate before starting work (Required)
Work Location: In person
