Parts Counter Advisor

H.O. Penn Machinery
HIRING IMMEDIATELY
Parts Counter Advisor
Poughkeepsie, NY

Looking for a talented individual to sell Caterpillar Equipment Parts out of our Poughkeepsie, NY Corporate Headquarters location!

Pay:$24-$32/hour(dependent relevant experience)
Bonus: 5% bonus potential
Benefits:

• Medical/dental/vision insurance
• 401(k) with company match

Key Qualifications:

• 1-year+ Parts Counter experience or related mechanical/technical experience required
• Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
• Strong interpersonal skills
• Proficient in computer applications and software
• Strong communication skills, both written and oral

Responsibilities
Successfully provide solutions to customers’ parts needs.

• Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
• Sell parts to all fax-in, email-in, call-in and walk-in customers
• Advise customer of additional related parts and services available
• Maintain communication with customers on open orders
• Follow all established procedures to ensure accurate payment
• Participate and complete training as required and/or available

Ensure customer satisfaction.

• Communicate effectively to build strong, long-term, trusting relationships with customers
• Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)
• Represent the company in a positive, courteous, and professional manner at all times

Solicit incremental business.

• Communicate information including leads to PSSRs, ISRs, Sales Reps and Service Department
• Promote a one-stop-shop to customers
• Be aware of and promote all current offerings to customers

Qualifications

• 1-year+ Parts Counter experience or related mechanical/technical experience required
• Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
• Strong interpersonal skills
• Proficient in computer applications and software
• Strong communication skills, both written and oral

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health savings account
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends
• Overtime

Supplemental pay types:

• Bonus opportunities

Work Location: In person