Parts Associate

Great opportunity for Powersports enthusiasts

Indian Motorcycles of Lafayette, a Tom Wood Company and a growing division of the Tom Wood Powersports Group, is looking for a Parts Associate for our dealership.

With competitive wages and full benefits including medical, dental, vision, company matching 401(k), short term disability, company paid life insurance, paid time off, paid vacation and holidays, employee assistance, paid training, and tuition reimbursement. This is a great opportunity for a rewarding career

ABOUT TOM WOOD

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1957, the Tom Wood Group has grown to include many franchises with locations throughout the Midwest and New Zealand. Our franchises include thirteen automotive brands, the Tom Wood Collision Center, Sixt Rent-A-Car, Big O Tires, Tom Wood Aviation, Tom Wood Powersports, Tom Wood Outdoor Equipment, Integrity Insurance, Quality Leasing Co., Premier Acceptance, and Spiffy On-Demand Car Care. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,000+ team members, our loyal guests, and the communities that we serve.

RESPONSIBILITIES

Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Ensure that all necessary shop equipment is in proper and safe working condition.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answer phone calls, providing price quotes and other information.
Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
Issue and track ordered parts and notify the proper individuals that the parts have arrived.
Properly label all parts being used for repairs.
Assist outside sales representatives with their orders.
Make sure all internal requests for parts are billed on service repair order.
Ensure that all charge sales are signed by the customer and that they receive their invoice.
Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keep orderly records of all invoices and special order parts. Set up orders for daily shipment, delivery, or pick-up.
Solicit assigned accounts by phone.
Keep current on new products and product updates.

QUALIFICATIONS

Powersports/Motorcycle experience preferred
2 years of experience with Parts
Valid Driver License with clean record

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an Equal Opportunity Employer – Drug and Tobacco Free Campus.

---