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SalaryAbout StarRez
StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!
StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.
The Role
The Partner Success Manager will work with GTM and Corporate Development leadership teams to support StarRez’s network of strategic partners, maximize the value of these existing relationships, and manage limited, measured growth in our partner ecosystem. The Partner Success Manager will maintain healthy relationships with a focused set of high-value strategic partners, ensuring shared customers are thoroughly supported and promote strategies for maximal capture of established partner economics. The Partner Success Manager will also own Partner Qualification within which inbound partnership requests are evaluated for strategic alignment. The role’s primary responsibility will be to enhance the health, transparency, and vibrancy of established partner relationships with secondary responsibilities focused on growing the financial results from established partners and limited, disciplined expansion in StarRez’s strategic partner network.
If you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-moving context, you will likely do well in this role. This also means you are effective at managing multiple tasks of varying complexities and are driven by continuous learning and growth.
Role Specifics
- Work Location: Remote, US
- Travel: Up to 30%. This is an estimate which may vary and could fluctuate up or down based on business need.
- Reporting Structure: Reports to VP Revenue Operations & Strategy
What You Will Own
Maintain Existing Partnership Health (~50%)
- Oversee and manage relationships with StarRez’s existing Strategic Partners
- Establish Partner health and financial targets, supported by regular performance reporting and KPI transparency / visibility.
- Support thoughtful integration of StarRez and its Partners at conferences.
- Ensure customers shared among StarRez and its Strategic Partners have clear access to applicable support channels.
- Promote StarRez visibility through inclusion in Partner webinars, marketing material and joint presentations.
- Maintain currency and thorough coverage of contractual Partnership Agreements.
- Develop and maintain Partner contract database.
- Enable Partner GTM teams with materials and/or training to effectively promote partnership value.
Maximize Existing Partnership Value (~25%)
- Assist in the development of revenue forecasts and operating models for each Strategic Partner
- Proactively identify and recommend strategies to increase the financial and/or strategic contribution of existing partnerships.
- Audit and verify partner revenues to ensure alignment with established agreements.
- Support Partner integration in StarRez GTM Strategy
- Collaborate with cross-functional teams to drive incremental value from existing relationships
Measured Expansion in Partner Ecosystem (~25%)
- Develop thoughtful Partner Qualification criteria and request assessment process
- Build database of inbound partner requests, with supporting scoring
- Inspect inbound partner requests and categorize within strategic partner framework.
- Assist in the development of Strategic Partner Framework and vectors for TAM expansion.
- Proactively identify limited set of high-value, best-fit Partners for measured expansion
Application Deadline: This role will accept applications until February 19th unless otherwise posted.
Required Qualifications
- 2+ years of channel and/or relationship management experience in SaaS or Higher-Ed fields
- Experience using Excel/Google Sheets
- Experience building KPI reporting and compelling executive-level presentations. Familiarity with Salesforce reporting tools
Preferred Qualifications
- Experience with data analytics.
- Strong investigative and problem-solving skills
- Data-driven and detail-oriented mindset
- Demonstrated ability to effectively manage projects in an organized and thoughtful manner
- Self-starter with strong sense of ownership and ability to work autonomously
- Motivated to work in a fast-paced, performance and results-oriented team environment
- Strong investigative and problem-solving skills
- Demonstrated ability to complete projects which required cross-functional collaboration
Reasons to join our Team:
- A well-established, high-performance company that has been in business for over 30+ years
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
