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Job Summary:
Responsible for providing exceptional customer service while processing teller transactions, assessing financial needs and providing a variety of solutions based on needs stated and through discovery, as opportunities arise.
Provides secure, accurate, responsive, and courteous customer service to both internal and external customers at all times. Maintain strict confidentiality of customer and banking relationships.
Primary objective of this position is to be a trusted advisor to every internal and external customer. Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.
Essential Job Functions:
- Greet and interact with customers while processing transactions with accuracy, confidentiality, and timeliness.
- Utilize product knowledge to make appropriate recommendations based on customer inquiry and need; refers to appropriate expert once a need is identified.
- Protect cash by following procedures at all times; buys/sells to vault in order to maintain drawer limits; accurately balancing assigned cash.
- Communicates effectively with internal and external customers in person and by phone.
- Performs opening and closing branch procedures.
Other Job Functions:
- Answers incoming phone calls with poise and professionalism.
- Operates and maintains all teller equipment; understands functionality and ensures proper care is taken.
- Maintain an organized and fully stocked work station
- Performs routine teller systems updates.
- Receives, sorts, and distributes mail; processing mailed teller transactions.
- Other duties as requested by their supervisor or other management representatives of the bank.
Job Requirements
Qualification Requirements:
- High School diploma or GED
- Previous cash handling and customer facing experience
- Basic computer skills
- Good oral and written communication skills
- Ability to maintain customer confidentiality
- Knowledge of basic math calculations
- Good computer keyboards skills
- Ability to read and understand regulations, policies and procedures; uses grammatically correct and clear oral and written communication
- Ability to work in a fast paced environment and to work well within team environment presenting a positive customer service demeanor and attitude
- Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.
General Physical Demands and Workplace Conditions:
- Must be able to exert up to 40 pounds of force occasionally, and up to 10 pounds of force frequently, and a negligible amount of force constantly to lift, carry, push or pull or otherwise move objects within the immediate work station.
- Must be able to walk, sit or stand frequently, up to 50% of the time.
- Must be able to tolerate encounters with coworkers and customers under the following conditions:
- Atmospheric pollutants or allergens, including but not limited to fumes, odors, dusts, poor ventilation;
- Changes in indoor/outdoor temperatures encountered in travel between buildings and branches.
- Other physical attributes required to successfully perform the essential functions above include finger agility, talking, and listening.
Job Reference: TSC00654
