Part Time Retail Mobile Expert

Mobile Expert

Duties:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Education:

• High School Diploma/GED (Required)

Work Experience:

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities:

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Qualifications:

• Fluent in English, both written and verbal

Strong time management and organizational skillsPrevious experience in technical sales or customer service is preferredExcellent communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentKnowledge of mobile devices, operating systems, and applications is a plusJoin our team as a Mobile Expert and be part of a dynamic company that offers opportunities for growth and development. As a Mobile Expert, you will play a key role in providing exceptional customer service, assisting customers with their mobile device needs, and driving sales.We offer competitive compensation, including hourly pay plus commission, as well as benefits such as health insurance, paid time off, and employee discounts. If you are passionate about technology, have excellent communication skills, and enjoy working with customers, we would love to hear from you.To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview. We look forward to reviewing your application.

https://careers.t-mobile.com/job-details/18542952/mobile-associate-retail-sales-new-store-opening-in-milford-nh-milford-nh/

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person