Address
Form of work
Salary```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns promptly and effectively
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
-Some light folding of towels to help our team out during downtime may occur some nights.
- Close out our business day, generate reports, and open up our next business day on our computer system.
- Set up breakfast area each morning by 5am and keep it stocked until 7am
```Experience```
- Familiarity with guest services and hospitality best practices
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficient in using computer systems and software
The Front Desk Clerk/Night Auditor plays a crucial role in providing exceptional customer service to hotel guests. As the first point of contact for guests, you will be responsible for creating a positive impression and ensuring their needs are met during their stay. In addition to performing front desk duties such as check-in/check-out, reservations, and guest inquiries, you will also be responsible for conducting night audits to ensure the accuracy of financial transactions.
To excel in this role, you should have a strong background in customer service, possess excellent communication skills, and have a good understanding of hotel operations. Attention to detail is essential as you will be handling financial transactions and maintaining accurate records. Hotel experience preferred, but we are willing to train the right person. Reliability is a must.
This is an excellent opportunity for individuals who are passionate about hospitality and enjoy providing exceptional service to guests. If you thrive in a fast-paced environment and have the necessary skills and experience, we invite you to apply for the position of Front Desk Clerk/Night Auditor.
Job Types: Full-time, Part-time
Pay: From $13.50 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Ability to Relocate:
- Kearney, NE 68847: Relocate before starting work (Required)
Work Location: In person
