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SalaryGreat employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.
Position Summary
The Interactive Banker is responsible for performing day to day operations of the Interactive Teller Machine (ITM) while adhering to policies and procedures, up to and including the basic role of a teller with some exceptions and differences. Not all teller duties are supported or available at the ITM.
Essential Duties and Responsibilities
- Provide teller assistance to customers and enhances customers interactive banking experience via video technology.
- Facilitate assistance for customers by providing step-by-step guidance through the ITM transaction processes.
- Assist customers with all routine teller machine transactions such as cash and check deposits, cash withdrawals, check cashing, loan payments, account transfers, and account balance inquiries.
- Project a professional image and good customer relations while conveying a positive banking/customer service experience using video technology.
- Advocate the benefits of products and services to promote customer enthusiasm and engagement.
- Protect customer confidentiality and privacy.
- Build customer loyalty through courtesy and friendliness, including addressing each customer by name.
- Research and resolve customer questions, inquiries, requests, and problems in an empathetic manner.
- Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC.
- Position requires reliable attendance and punctuality, this position also involves weekends, early morning, and evening hours as part of the work schedule.
- Process, balance, and upload end-of-day posting files.
- Adhere to BSA/AML policy and all other bank policies.
- Any additional duties assigned by supervisor.
Minimum Qualifications (Education, Experience, Skills)
- Minimum 1 – 2 years of customer service or sales experience, 1 year of previous teller experience is preferred.
- Must be able to work variable hours including weekends, early and late shift hours.
- Professional appearance and demeanor.
- Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customer and employees.
- Understands computer and other equipment capabilities and limitations.
- Ability to work effectively as a team member.
- Exceptional organizational and time management skills; ability to function well in a fast-paced environment.
- Comfortable with emerging technologies and virtual customer interactions.
- Maintain a complete understanding of regulatory and compliance policies and procedures.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
