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Let us DUMP cash into your pockets at The Dump Furniture!
Our Guest Services Coordinators are responsible for providing the highest level of service to our guests.
What we're all about:
- We are a family owned and operated company for the past four generations. When you join our team, you join our family!
- We are passionate about creating memorable living environments and we consistently work on raising the bar - we hope you can reach high and dream BIG!
- We are excited to add new team members that hold our values ofRESPECT. QUALITY. GRIT. GROWTH.
Come join our team where you will have the opportunity to enhance our customer's furniture shopping experience and work with a diverse team!
Responsibilities
- Responsible for delivery confirmation at point of sale and the '3 day out' delivery confirmation process.
- Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports.
- Open service orders - collect needed information, photos and add specifics for our Customer Service team.
- Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required.
- Convey accurate information to customers to ensure the highest quality service.
- Responsible for cash balancing at the end of each day.
- Answer incoming calls promptly and professionally.
- Find quick resolutions to customer questions or missed opportunities.
- Schedule deliveries and customer pick up.
- Respond to incoming and perform outbound communications with the highest level of professionalism.
- Open and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up.
- Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing.
- Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way.
- Understand and adhere to Company Policies as outlined in the Employee Handbook.
- Any other duties or responsibilities assigned by management.
- Ability to create a "high level" service environment for guests. Dynamic and outgoing personality, effective communication skills both written and verbal. Solid math and computer skills.
- Must have critical thinking ability to solve problems, make quick decision in fast paced environment while demonstrating strong interpersonal relationship skills.
- Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notices.
- High school diploma
- Previous customer service experience and/or call center experience.
- Second language appreciated- but not necessary.
We have fun and we grind to deliver the best to our customers! Excited and positive attitude? We want to meet YOU!
Enjoy the following benefits & more!
- Fast career growth for top performers into......lead, store management and more!
- Fun Fact: We promote from within! We filled 70% management positions last year with internal employees
- Employee Discount on already great deals
- Career growth in operations, logistics & beyond!
- Medical (including vision) and Dental options
- 401(k) retirement plan/company contribution
- Paid time off begins after first 120days
