Part-Time Guest Service Agent (Must Be Available On The Weekends)

JOB TITLE: Guest Service Representative/Front Desk Clerk

REPORTS TO: Guest Service Manager/Front Office Manager

JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests services through various departments.

ESSENTIAL FUNCTIONS:

• Provides courteous Guest Service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages

• Coordinates the delivery of Guest Services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system

• Assists guests upon arrival and handles check-in procedure swiftly and accurately

• Maximizes room revenue and occupancy levels through suggestive selling

• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests

• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register

• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories

• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests

­ Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house

computer accuracy to ensure maximum occupancy

• Examines the day's reservations for correct date, type of room reserved, and any special requests

• Executes reservations using signal blocking cards and files reservation cards alphabetically

1. Pulls ARR list

2. Pulls CXL list

• Complies with the hotel's security and emergency procedures

• Complies with all corporate office and applicable franchise policies and procedures

• Maintains order and cleanliness of the front desk area

• Provides assistance to other employees to contribute to the smooth operation of the department and hotel

• Performs other related and unrelated tasks as assigned by management

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person