Part Time Furniture & Mattress Sales

Job Overview:

The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (Worrynomore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Handle all returns and delivery issues courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
• Offer to call other locations if items are unavailable within store.
• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience.
• Invite customers to come back and thank them by name.
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
• Be knowledgeable of and perform sales support functions related to POS procedures.
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor.
• Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

• No specific educational accomplishment is required.

Communication Skills:

• Excellent written and verbal communication skills.
• Willing to proactively reach out to potential customers. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team in a competitive commission environment.
• Organization and excellent follow up skills required.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Ability to collaborate and function as a member of a team.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

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Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person