Part Time Front Desk Staff

Idaho Falls Family YMCA

Shifts: Thursday and Friday

Time: 10:00AM - 2:00 PM (Thursday, Friday)

Reports to: Front Desk Manager

POSITION SUMMARY:

This position is responsible for operating, maintaining, and improving Front Desk services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers member and participant questions about various Y programs, capable of light cleaning tasks, and performs various clerical duties.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Criminal background check required during hiring process.
• Multilingual, especially Spanish, desired but NOT required

PRIMARY DUTIES & RESPONSIBLITIES:

• Enjoy, be skilled at, and understand the importance of building relationships with members, staff, volunteers, donors, and community leaders. (i.e., Show interest in their concerns. Do your best to know members’ names and use them in their presence. Be open, friendly, and approachable to members).
• Experience with computers, including personal computer applications such as database, word processing, and basic internet skills (i.e., Word, Outlook, Excel, and web-based email).
• Ability to lift and carry at least 30 pounds. This individual may be required to stand for extended periods of time while demonstrating physical stamina and agility.
• Answer telephone and execute proper telephone etiquette. Direct calls to proper departments or staff.
• Be alert to safety factors and potential hazards and report to managers.
• Accurately complete money transactions, program sign-ups, and complete the till close-out as trained.
• Ability to develop effective working relationships, and to effectively communicate and problem-solve.
• Follow the office casual dress code. It is required to have a Y-logo (either name tag, staff shirt, or vest) on your body while clocked in for your appropriate shift.
• Multi-task oriented, able to take initiative, and have effective organizational skills.
• Emphasize fun, make the Y a safe and happy place with positive relationships.
• Arrive on time for appropriate shift, ready to engage.
• Be knowledgeable about the YMCA, its programs, and policies. Be able to articulate the YMCA’s mission, values, and benefits.

Job Type: Part-time

Pay: $10.00 per hour

Expected hours: 8 – 10 per week

Benefits:

• Employee discount
• Retirement plan

Schedule:

• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Idaho Falls, ID 83402: Relocate before starting work (Required)

Work Location: In person