Part Time Front Desk

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about, rates and amenities. If you have a knack for customer service and work experience in the industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Must be able to work 8 hour days.
• Must be able to work a flexible schedule including weekends and holidays since we are open 7 days per week.
• Must have a valid driver's license.
• Position may either be full-time or part-time.

Skills

• Work experience as a Front Desk Agent, Receptionist or similar role
• Microsoft Office
• Must have computer experience
• Must be able to count cash/process credit cards accurately
• Must be able to answer phones & always interact with customers in a professional manner
• Must be able to lift 50 lbs
• Must be able to work in a fast paced environment
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: Up to $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person