Part-Time Customer Service Representative $20.00 Per Hour

Insurance agency located in Herkimer, NY is seeking an outgoing, customer-focused professional to join their team. As a team member, you will build and develop customer relationships within the community and promote the agency's products including auto, home, and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly Customer Service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Compensation

• Hourly pay based on experience.
• Commission and/or bonuses available once licensed and fully trained.

Requirements

• Exceptional communication skills - written, verbal and listening
• Dedicated to Customer Service with the ability to effectively relate to a customer
• Organizational skills with a strong attention to detail
• Strong problem-solving capabilities
• Self-starter with a willingness to learn
• Ability to multi-task in a fast-paced environment
• Pride in getting work done accurately and timely
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Personal Lines Insurance license (must be able to obtain)

Obtaining Personal Lines License is a requirement, all expenses paid for by employer, with the expectation to be able to pass the state licensing test within three months of hire.