Address
Form of workAbout Massasoit Community College:
We at Massasoit Community College pride ourselves in our tradition of excellence and in our historic mission of accepting all who desire to learn. Massasoit currently offers 41 associate degree programs in arts, sciences, and applied sciences and 24 certificates. The College also offers non-credit workforce development certificates; corporate training courses; adult basic education; personal enrichment classes; and Early College programs for high school students.
Students of color make up roughly half of all students enrolled and more than half of all Massasoit students are first generation to attend college. More than 900 students graduate from Massasoit with an associate degree or certificate each year.
Brockton, Massachusetts, home of Massasoit's largest campus, prides itself on its diversity of cultures and is home to approximately 95,000 residents. In addition, the college has a campus in Canton, a satellite location in Middleborough, and annually serves students from more than 35 cities and towns in Southeastern Massachusetts. Massasoit is one of the largest community colleges in the state.
Massasoit Community College is an affirmative action / equal opportunity employer who is committed to increasing diversity across all levels of the college. Candidates who believe they can contribute to this value are strongly encouraged to apply.
Job Description:
The Academic Resource Center (ARC) at Massasoit Community College's Brockton campus provides an array of tutoring, accessibility, and additional academic support services to Massasoit students. The PT Clerical Assistant will provide administrative support for the department, conducting courteous visitor reception, and performing tasks to support department operations.
Responsibilities and Duties:
- Provide excellent customer service to all constituencies (students, staff, faculty, community members)
- Assist students to make tutoring appointments utilizing the Navigate software system
- Ensure that tutors and staff are aware of updates to their appointment schedules
- Schedule appointments for students with Access and Disability Resources staff
- Communicate with Administrative Assistant, ARC Director, Tutoring Coordinators and Access and Disability Resources staff to resolve operational or programmatic issues
- Respond to telephone, email and in-person inquiries
- Maintain confidentiality of student information
- Assist with data entry for record keeping purposes
- Copy, file, scan materials
- Refer students to other campus resources as needed
- Perform other related duties as needed to support the department's goals
Requirements:
- High school diploma or equivalent
- Strong interpersonal, collaborative, organizational and administrative skills
- Strong oral and written communication skills
- Commitment to community college mission
- Knowledge/skill using Microsoft Office applications and Outlook
Preferred Qualifications:
- Associate's degree
- Understanding of confidentiality parameters
- Experience working with individuals with disabilities
- Familiarity with student information systems preferred
Additional Information:
Part-time. Non-benefitted, non-unit position
Hours: 12-24 hours per week, schedule will vary as needed, with more hours worked during the Fall/Spring semesters (not to exceed 936 hours annually); hours will generally fall within Mon.-Thurs 1:00pm-6:00pm, and Sat 10:00am-2:00pm
Salary: $17.25 per hour
Worksite: Brockton campus
Deadline to Apply: January 26, 2024
Application Instructions:
A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.
Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.
Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Dean of Students & Deputy Title IX Coordinator, Jessica Correia, 508-588-9100, x1402, Brockton Campus, Student Center, Room 208A, jcorrei35@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Frequently Asked Questions (FAQs)
