Parking Lot Attendant

Job title Parking Lot Attendant

Reports to Director of Visitor Services

Status Seasonal, Hourly, Nonexempt

Direct Reports None

Job Summary

Parking Lot Attendants greet visitors as they arrive at Strawbery Banke, provide information about the museum and Portsmouth, and ensure an engaging welcome to all. During hours the Museum is open, Attendants ensure that only those who are working, volunteering at, or visiting the Museum are parking in the lot. After Museum hours, Attendants collect parking fees for those who wish to utilize the Parking Lot.

Duties and Responsibilities

• Be an information resource for visitors, providing directions and other assistance as requested
• Collect parking fees and ensure accurate and secure cash handling
• Monitor Parking Lot and assist with traffic flow as needed
• Monitor parking areas to ensure compliance with parking regulations and enforce parking rules when necessary
• Provide excellent customer service to deliver an outstanding visitor experience
• Conduct routine patrols of the Parking Lot to identify any security or maintenance issues
• Maintain a professional demeanor; comply with stated personnel policies, cultivate good relations with colleagues; and represent the Museum in a positive light
• Work punctually on a tightly timed schedule

Qualifications

• Knowledge of Portsmouth and the surrounding area
• Excellent public speaking skills and interpersonal abilities
• Ability to work enthusiastically with audiences of all ages, abilities, and cultural backgrounds
• Sound judgment in response to challenging situations
• Positive attitude and ability to build respectful working relationships
• Physical stamina sufficient to maintain an attentive posture for several hours, to respond quickly to visitors’ needs, and to otherwise fulfill the requirements of assigned tasks as needed. Some light lifting is required.
• Weekend work is required. Work is outdoors in all weather conditions

Requirements of all Strawbery Banke Museum Staff:

SBM is committed to fostering a workplace that is truly equitable, inclusive, and accessible for a diverse group of staff, volunteers, and visitors. As such, it is an essential requirement that every SBM staff member:

1. Exhibit a positive, collegial attitude and ability to work cooperatively with others at all levels of the organization including direct reports, colleagues, supervisor, volunteers, and visitors of all ages, abilities, and cultural backgrounds;

2. Actively contribute to an organizational culture of empathy, dignity, trust, and respect. Each person at SBM agrees to proactively prevent and address issues such as unconscious bias, harassment, gender disparity, racial inequity, political divisiveness, and barriers to accessibility; and

3. Foster inclusive and engaging interactions, accommodate safety and comfort needs and requests, and to provide the best visitor experience possible. Staff members equally share the responsibility of immediately addressing a deficiency, and/or, notifying the appropriate department or supervisor to address any situations.

Strawbery Banke Museum Staff Norms:

SBM is committed to fostering a supportive and safe work culture. Through a series of training sessions in

2022-2023, staff collectively established and approved the following norms:

1. We will set and acknowledge boundaries that foster a healthy work/life balance

2. We will help and support each other to create psychological safety and trust

3. We will welcome different viewpoints, values, and ideas in solving organizational problems

4. We will proactively, honestly, and constructively create clear expectations regarding communication with all potential stakeholders

5. We will hold ourselves and each other accountable in executing mutually agreed upon decisions

Working Conditions

Weekend work is required. Work is performed indoors in a climate-controlled environment.

Physical stamina sufficient to maintain an attentive posture for several hours, to respond quickly to visitors’ needs, and to otherwise fulfill the requirements of assigned tasks as needed. Some light lifting is required.

Must be physically and mentally able to perform the essential functions of the position, with or without reasonable accommodations.

About Strawbery Banke Museum

Strawbery Banke Museum is a 10-acre living history museum located in the heart of downtown Portsmouth. The museum interprets daily life in the same historic waterfront neighborhood over 300+ years, making the 37 historic buildings accessible to a wide range of visitors one of our primary goals. Strawbery Banke hosts an ever-growing number of special events and programs throughout the year.

Mission Statement:

To promote understanding of the lives of individuals and the value of community through encounters with

the history and ongoing preservation of a New England waterfront neighborhood.

Toward that goal, Strawbery Banke Museum:

● Acquires and conserves, for today's visitors and for future generations, historic buildings, objects, and other materials pertinent to its mission.

● Conducts research aimed at placing local developments within the broader context of city, state, and national history.

● Disseminates the results of that research to the public through exhibitions, publications, demonstrations, tours, symposia, workshops, and other educational activities and programs.

Vision Statement:

We bring history and people together for delight, discovery, and learning.

In doing so, Strawbery Banke Museum will:

● Stand for excellence and entrepreneurship in every aspect of the operation - programs, collections, preservation, and management;

● Champion the primacy of the visitor experience and use innovative and traditional methods to provide life-changing and inspirational learning experiences based on authentic objects, stories and ideas;

● Inspire the Seacoast community with awareness of our collective past, and work together to preserve our cultural and built heritage;

● Serve as a destination where engaging activities connect visitors to our common local, regional and national past; an

● Provide life-long learning experiences incorporating the needs of learners and the community.

Core Values:

In order to create the best possible experience, SBM prioritizes the following core values,

which are integral to the success of the museum, and the organization’s commitment

to the greater community that we serve.

● Authenticity

● Engagement

● Inclusivity

● Innovation

● Integrity

● Sustainability

Equal Opportunity Statement

Strawbery Banke Museum is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, marital status, national origin, ancestry, religious creed, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), crime victim status, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. SBM is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Job descriptions are subject to change over time; Strawbery Banke Museum reserves the right to modify the above job description as necessary to accommodate the evolving needs of the organization.

Job Types: Part-time, Temporary

Pay: $15.00 per hour

Schedule:

• 4 hour shift
• Evening shift
• Weekends as needed

Ability to Relocate:

• Portsmouth, NH 03801: Relocate before starting work (Required)

Work Location: In person