Parking Cashier (Seasonal)

Parking Cashier (Seasonal)

Position Summary

Processes day-to-day cash and credit transactions using point of sale systems. Practices excellent customer service skills by greeting guests in a professional and friendly demeanor. Demonstrates a commitment to quality service by knowledgeably informing guests and residents of parking options and rates, as well as local events and amenities. Advocates good will toward the City of Virginia Beach by demonstrating a high degree of professionalism. Is able to maintain an empathetic and composed demeanor in resolving minor customer service issues.

Knowledge, Skills, and Competencies

· Outstanding communication skills

· Excellent customer service skills

· Capable of using current technology

· Must have the ability to handle high volume

· Must be able to work well under pressure

· Understands Google applications including G-Mail and Google Calendar

· Able to use e-mail

· Able to understand military time

· Must be able to multi-task

· Exceptional degree of professionalism

· Excellent math skills

· Must be able to compile accurate records

· Fundamental knowledge of Oceanfront area roads, events, and amenities

· Able to stand/sit for long periods of time

· Able to push/pull lot gates

· Capable of lifting/moving signs weighing approximately 30 pounds

· Has the ability to be flexible with schedule

· Must be able to work holidays and weekends

· Must be able to work in all weather conditions

· Must be able to work hours in excess of normally scheduled hours

Duties and Responsibilities

· Verifies and signs for equipment and bank

· Promptly and accurately conducts cash, credit, or debit card transactions using point -of­ sale systems

· Issues receipts and accurately calculates change for customers

· Incorporates a professional and friendly attitude in greeting guests and acknowledging departing guests

· Employs knowledge of parking options and rates to guide guests

· Informs guests of events, amenities and provides directions

· Establishes good will for the City of Virginia Beach

· Resolves minor customer service issues using excellent communication skills

· Demonstrates ability to accurately count cash and record cash drops

· Monitors vehicle counts

· Follows lot full procedures including moving gates and signs

· Accurate shift reports

· Maintains a clean, orderly, and supplied booth.

· Reviews field guide for procedural issues and policy updates

· Promotes guest safety by maintaining a state of awareness of physical hazards and suspicious activity

· Uses email as a daily communication tool

Job Types: Part-time, Temporary

Pay: $16.00 per hour

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Cashiering: 1 year (Required)

Work Location: In person