PACE Receptionist

PACE, a member of Empath Health is currently seeking a receptionist to join our team.
Under the supervision of the PACE Center Manager, the receptionist is responsible for a variety of administrative tasks.
Job Duties/Responsibilities:

• Greets participants and visitors in a courteous, polite, and helpful manner and direct to the appropriate locations within the center.
• Provide superior customer service to participants, caregivers, visitors, and other colleagues.
• Handle all telephone calls in a professional and efficient manner using proper telephone etiquette and established protocols.
• Respect and maintain the dignity of participants and their caregivers.
• Ensure discretion and remain HIPPA compliant with all interactions.
• Will maintain a calm and professional demeanor.
• Assure readiness of the reception work area each day, ensuring all related activities are fully operational at the start of business.
• Sign vendors and visitors in and out using established procedures.
• Communicate with the day center staff when arrivals and departures of participants are needed from the lobby.
• Participates in any ongoing training and educational classes.
• Responsible for opening and closing procedures of the front lobby.
• Consistently contributes to problem-solving and cooperates with identified resolutions.
• Responds to emergency calls according to established procedures.
• Cross-Train to provide coverage to other Administrative roles include Care Team Assistant, HIM Technician, and others as needed.

Requirements:

• Education: High school diploma or general education degree (GED) required.
• Experience: 3 years of experience in an administrative or office role. Experience in a medical setting preferred (hospital, clinic, medical office etc.)
  
  • PACE knowledge and experience a plus.
  • Has worked with the elderly and/or the chronically ill.
  • Experience managing a busy front desk environment.
• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Must have a valid driver's license, proof of insurance, and have means of transportation.
• Proficient in the use of Microsoft Office products such as Word, Excel, and Outlook.
• Must be able to create spreadsheets, letters and tables independently.
• Data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems.
• Capable of managing multiple tasks at once with positive results.
• Demonstrates high-quality communication skills.
• Able to work positively in a diverse and stressful environment.

Suncoast PACE (Program of All-Inclusive Care for the Elderly) is a nonprofit provider of comprehensive health care and support services to Pinellas County seniors with chronic health conditions. As a member of Empath Health, our focus is on helping participants remain healthy and independent while living in their own homes.
Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.
Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.
Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!