Overnight Primary Dispatcher

Reports To: Dispatch Manager

Job Summary: The Primary Overnight Dispatcher is responsible for dispatching, overseeing and maintaining the status' of assigned fleet; giving out appropriate ETA's, triaging ambulance response, and acting as support staff to EMT's, Paramedics, and customer service representatives. This person will also oversee the dispatchers on the overnight shift.

Expectation of Position:
Supports the company mission by exhibiting the following behavior with employees and providers:

Communication

Accountability

Responsiveness

Excellence and Competence

Essential Duties and Responsibilities:

• Be extremely knowledgeable in service area

• Give appropriate ETA's while accounting for type and level of response, traffic patterns, and weather conditions

• Prioritize request for ambulance service

• Communicate issues to marketing, management, and customers as necessary

• Assist EMT's and Paramedics with directions as necessary

• Maintain appropriate status of crews at all times

• Oversee function of assistant dispatcher

• Delegate additional responsibilities to assistant as necessary

• Assist in receiving and entering in request for ambulance or medicar service as necessary

• Communicate patient diversions and keep all appropriate associated records

• Maintain status records and give appropriate ETA's for Critical Care Transport as necessary

• Other duties as assigned

Qualifications:

• Map reading skills

• Problem solving skills

• Multi-tasking ability

• Effective communication skills

• Previous EMS knowledge and dispatch experience required

• EMD license

Physical Demands:

While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to continuous radio traffic, communicate over the radio and telephone consistently, and ability to type is required.

Employee should be able to work under stressful conditions.

Work Environment:

While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, ect.

Acknowledgements:

This job description is not an employee contract. Employment is At-Will and Superior reserves the right to change this job description at any time without notice.