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Form of workThe Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity.
Duties and responsibilitiesEnsure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.Follow and train our Mission and Brand standardsEnsure execution of established safety, security, quality, and store operations policies and standards.
Provide direction, motivation, and coaching for associates during the shift.Recognize associates and celebrate accomplishments.Enforce cash handling and accountability processes and perform manager functions on register.Administrate check-in of external and internal vendors according to corporate procedures.Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.Complete all required cleaning tasksAny other duties as assigned by the Store Leader
