Overnight Guest Service Agent

The Keenan Managment Hotels is searching for an Overnight Front Desk Agent for multiple shifts for the Hampton Inn by Hilton in North Platte.

• Sunday-Thursday (11PM - 7AM)
• Friday & Saturday (11PM-7AM)
• Part Time or Full Time Shifts Available

Join our hotel family where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun! Our friendly and welcoming Front Desk Agents provide attentive, courteous and efficient service, creating a memorable and personalized experience for our guests during check-in, throughout their stay, and at checkout.

Responsibilities:

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle Guest Service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out hotel guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures
• Pre-opening responsibilities will be required

What are we looking for?

• Exceptional customer service skills
• Strong oral communication and interpersonal skills
• Strong attention to detail
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Teamwork and cooperation
• Computer kills
• Dependability and reporting to work on-time are crucial to creating a healthy work environment.
• Work independently without micro-management.

Positions/Shifts Available:

• Overnight Front Desk Agent (Night Auditor)
• Flexibility to cross train on other shifts/departments is encouraged but not required.
• Availability to attend training during daytime hours is encouraged but not required.

If you are looking to be a part of a fun, rewarding, team environment with an emphasis on creating exceptional experiences for our guests, look no further than the Keenan Managment Hotels.

Job Types: Full-time, Part-time

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• North Platte, NE: Relocate before starting work (Required)

Work Location: In person