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SalaryPeople want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President
Detailed Job Summary
- Greet and assist guests in a friendly and courteous manner, ensuring they feel welcomed and valued throughout their visit.
- Manage the check-in and check-out process for guests and members' golf equipment, ensuring accuracy and efficiency.
- Conduct regular inspections to ensure all golf carts are in proper working order before they are used for play, addressing any issues promptly.
- Assist in the setup of golf carts for tournaments and daily operations, ensuring they are properly equipped and prepared to meet guests' needs.
- Safely tow carts to and from the cart barn, ensuring proper handling and storage procedures are followed.
- Provide knowledgeable guidance to golfers on the operational standards of golf carts and communicate relevant rules and regulations to maintain a safe and enjoyable experience for all.
- Ensure that all golf carts available to guests are well-organized, clean, and free of debris. Promptly remove any carts requiring maintenance from rotation until serviced.
- Place a pencil and scorecard on each golf cart before play, allowing golfers to keep track of their scores conveniently.
- Assist golfers in loading and unloading their bags from golf carts and cars, handling their equipment with care and attention to detail.
- Offer to wipe down golfers' clubs once play is finished for the day, helping to maintain their condition and prolong their lifespan.
- Keep the designated club storage area clean and well-organized, ensuring that members' bags are stored in their designated spots for easy access.
- Verify proof of payment and efficiently distribute rental clubs to guests, ensuring accuracy and adherence to rental policies.
- Take necessary measures to protect the facility's assets, including golf carts, equipment, and property, maintaining a secure and safe environment.
- Maintain open communication with the starter, providing timely updates on guest needs, preferences, or any issues that may impact their experience.
- Uphold the appearance and cleanliness of the clubhouse, bag drop area, and cart staging area, creating an inviting and aesthetically pleasing environment for guests.
- Strive to provide superior standards of quality and customer service, exceeding guests' expectations and creating memorable experiences.
- Foster a positive work climate by actively contributing to the overall team effort, collaborating with colleagues, and supporting a cooperative and inclusive work environment.
- Play an active role in the presentation, aesthetics, and cleanliness of the entire golf property, taking pride in contributing to its overall appeal and ensuring a positive guest impression.
Our Benefits Include:
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture:
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
