Outside Parts Sales Representative

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Our Mt. Vernon dealership is looking for an Outside Parts Sales Representative (OPS) to help solicit business by cultivating and maintaining strong customer relationships and developing new leads and revenue streams. This role requires strong interpersonal skills to sell commercial vehicle and equipment parts to external customers and act as a designated representative for key accounts.

WHAT WE OFFER:

• 401(k) with company match
• Health insurance with 3 plan options, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

WHAT YOU'LL DO:

• Identify leads, manage prospective customers, and acquire new business in addition to maintaining favorable relationships with existing customers to meet or exceed established benchmarks and goals.
• Possess a thorough, proven knowledge of vehicle parts and inventory control systems to be able to sell parts to key customer accounts with timeliness and a high level of accuracy.
• Look up parts and technical information, determine parts inventory, and locate stock in-house or within the greater TCI network in a timely manner.
• Work with vendors to provide product demonstrations to our customer base.
• Prepare sales documentation for warranty and parts returns for serviced accounts.
• Resolve customer concerns or issues with a positive, solution-focused outlook to maintain a high level of customer satisfaction and repeat business.
• Proactively identify product lines or items that align with customers' needs.
• Routinely review customer accounts and price profiles to develop strategies that increase TCI's market penetration.
• Maintain excellent channels of communication and customer service with customers, including on-site visits.

What We're Looking For:

• Must be able to pass a pre-employment background check, physical, and drug screen.
• High School Diploma or GED
• Valid Driver's License and ability to meet insurance requirements 
• 5+ years of Parts Sales experience; heavy-duty truck parts experience is highly preferred
• Demonstrated customer service experience
• Thorough knowledge of basic computer operations and MS Office Suite proficiency
• Strong organizational and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In addition to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, employee assistance program, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.