Outside Parts Sales Representative

Develop new incremental Parts and Service business for Shop and In Field Repairs by calling on current and developing new customers, within the assigned territory. This will include customers who have moved their business from the dealership to other providers. Additionally, this position will work with Equipment Sales Consultants to ensure customers are made aware of Titan Machinery’s After Sales Parts and Service support.

• Market, sell and deliver parts, plus promote labor jobs as customer solutions and build and maintain long term relationships to maximize customer satisfaction and company profitability
• Use Titan Machinery systems/tools to develop and maintain client profiles and fully document, track and follow up on all related sales activities in an accurate and timely manner
• Effectively utilizing resources and processes that will directly contribute to customer awareness, the proposal and negotiation process, closing sales, profitably increasing volume, participation, and customer satisfaction
• Complete thorough documentation on all reports and forms required with work assignments
• Seek and participate in appropriate training opportunities to enhance equipment parts expertise and sales performance
• Follow all safety rules and regulations in performing work duties
• Obtain and maintain basic technical, product and maintenance knowledge
• Completion of competency assessments as required
• Follow-up with customers after parts delivery to ensure customer satisfaction
• Identify customer service opportunities and implement appropriate solutions
• Responsible for representing Titan Machinery in various elements of Parts, Service, and Sales functions within the assigned territory or assigned Customers while building and maintaining Customer’s business in a manner that establishes Customer confidence in Titan Machinery Inc., our employees, products, and services
• Responsible for cold calling on all types of customers, such as national and regional accounts that have multiple types of products from various competing suppliers
• Develop and sell package support programs that contain a set of contracted services along with remote machine health monitoring (Telematics) systems and programs.
• Present a positive and professional image of Titan Machinery in the presence of customers and community
• Other duties as assigned

Required:

• 1 + years of related work experience and/or related military experience, or High School Diploma/GED
• Ability to travel up to 75% of the time
• Ability to handle and resolve frequent interpersonal conflict
• Ability to perform in a fast-paced, stressful work environment
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
• Basic knowledge of heavy equipment technology and maintenance requirements
• Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
• Demonstrated strong decision making and problem-solving skills
• Demonstrated strong organization, decision making, and problem-solving skills
• Excellent negotiating and conflict resolution skills
• Excellent verbal and written communication skills, along with a high level of computer literacy
• Keen attention to detail and a high level of initiative and ability to work independently
• Safety-minded work habits
• Understanding of local market conditions
• Exemplifies Titan Machinery’s Core Values

Preferred:

• Experience with heavy duty trucks and parts/oil trailers
• Previous sales experience and/or training

Titan Machinery provides a generous total compensation package including the following:

• Health Insurance - Titan Pays the Premium for Single Coverage!!  
• Dental Insurance - Titan Pays the Premium for Single Coverage!!  
• Vision Insurance - Optional 
• (PTO) Paid Time Off starts accruing on your First Day of Full-time employment! 
• 401(k) with company matching on your FIRST DAY of employment 
• HSA (Health Savings Account)— up to $1500 tax-free each year, paid to your account by Titan Machinery. 
• Performance-based incentives  
• 7 Paid Holidays 
• Competitive Wages  
• Paid Long-term Disability Insurance 
• Paid Basic Life/AD&D Insurance 
• Supplemental Life Insurance and Income Protection Products - Optional 
• Identity Theft Protection - Optional 
• FSA (Flexible Spending Account) for eligible health and dependent care costs 
• Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford 
• Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more) 
• Titan Paid Bereavement Leave 
• Ongoing Professional Training Opportunities 
• Tuition Assistance for educational/professional growth  
• Paid time for Team Titan Volunteer Activities in your Community 
• Volunteer Firefighter/EMT Paid Time Off 
• Titan Uniform/Branded Apparel Program 

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.