Outside Fiber To The Home Technician

JOB TITLE: Outside FTTH Technician (Installation of Fiber to residential homes)

LOCATION: Irvine, CA (Orange County)

SUMMARY

We are seeking a highly motivated and experienced FTTH Field Technician/Drop Technician to be an important part of our team and provide fiber internet installation and maintenance services to our customers. The Drop Technician will be responsible for installing fiber internet service, ensuring that all installations meet quality and safety standards. This opportunity sits within the Company’s Field Operations Department. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives. To be successful you will have superior communication and organizational skills, a passion for delivering excellent customer service, and the ability to work independently in the field.

JOB DESCRIPTION

· Required experience:Installing fiber internet service to the exterior of residential homes, including running fiber optic cables, splicing fibers, and testing connections

· Perform maintenance on fiber internet equipment and infrastructure as needed

· Follow established safety protocols and procedures when installing fiber internet service

· Ensure that all installations meet quality standards and take corrective action as needed

· Understand the Company’s core purpose and values and be passionate about what we do

· Work in and contribute to an atmosphere of trust and integrity

· Document all installations and maintenance activities in accordance with company procedures

· Communicate with customers to schedule installations, answer questions, and provide updated on the status of their installation

· Communicate with fellow employees to ensure the overall success of Company

· Work independently and as part of a team to complete installations and maintenance activities in a timely and efficient manner

QUALIFICATIONS

· High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry

· High school diploma or equivalent

· 3+ years of installations experience in the telecommunications industry

· Experience communicating to and collaborating with cross-functional teams

· Ability to work well under pressure

· Ability to lift and move heavy equipment, climb ladders, and work in confined spaces

· Valid Driver’s License

· Proven history of excellent customer service in the field and timely, effective, clean installations

· Excellent organizational skills- Ability to multi-task and be highly responsive to internal and external clients

· Demonstrated intense customer focus

· Demonstrated highest level of integrity, intellectual honesty and strong work ethic

· Takes initiative. Doesn’t wait to be asked. Plans efficiently while avoiding analysis paralysis

· Strong knowledge of the fiber internet market and technology trends

· Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot

· Ability to work independently and as part of a team in the field

· Familiarity with standard safety protocols and procedures, and a commitment to working safely in the field

· Consistent effort, intense commitment, and willingness to go above and beyond when needed

· Strong team player, acts like an owner, and ultimately focused on delivering results with high standards

· This location is based out of our Irvine, CA office. You will be required to travel to project/customer sites to fulfill job responsibilities.