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Form of workWho is First Choice Services? – There's a Helpline for That!
First Choice Services is a non-profit operating several FREE programs and helplines across multiple states with the common goal of making behavioral health and social services easier to access and navigate! You can check out all of our programs at firstchoiceservices.org
What are we looking for in a candidate?
We are looking for kind, empathetic, and driven candidates who want to help others, and be a part of a growing team of hard-working and awesome individuals. We are looking for candidates who have a strong desire to help those who are struggling and maintain warmth and patience in tough situations. We need you to have passion for helping others in the areas of suicide prevention, mental health, and addiction.
What does an Outreach Navigator do?
This isn't a sales position! Our Outreach Navigators assist the community in enrolling in insurance through the ACA Marketplace, Medicaid, or CHIP. Our Outreach Navigators provide education on the various free programs and services available to the client. This requires active listening and empathy to understand the caller's needs, strong customer service skills, and attention to detail. Additionally, Outreach Navigators participate in community events to increase accessibility and awareness.
What are some of the essential functions?
- Answer incoming calls, chats or texts.
- Conduct follow-up calls appropriately.
- Input call/chat/text reports into appropriate systems.
What are the requirements for the positions?
- High School Diploma or equivalent required; bachelor's degree in human services, social work, or similar program, preferred.
- Ability to pass a background check and pre-employment drug screen (post-offer).
- Ability to work shift assigned.
- Reliable transportation and a valid, active driver's license.
- Excellent written and verbal communication skills.
- Continuous computer work, so candidates must have some computer and typing skills.
Benefits!
- Second-chance employer
- Large long-term recovery population
- Competitive wages
- Health, dental and vision insurance
- Short- and long-term disability insurance
- Basic and voluntary life insurance
- Paid time off package
- Floating holiday
- Holiday pay
- 401(k) with company match after 1 year of service
- Rewarding work in a fun work environment with fantastic people
- Massage chairs, quiet rooms, and VR headsets
- Outreach Opportunities
- Discounted gym membership with the YMCA
- Employee engagement events
We are an equal opportunity employer! Come join our team!
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