Outdoor Adventure Guide- Summer Season

Seasonal (Seasonal)
Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don't be fooled by our convenient location, though... you'll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone. We work to play... Are you in?
Perks & Benefits: There's more than a free season pass waiting for you! You don't just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you'll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

• Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
• Discounted tickets for your friends & family
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
• 401(k) plan with generous company match for all employees
• Paid parental leave of up to 6 weeks for eligible employees
• Generous food & beverage and retail discounts
• Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!

POSITION SUMMARY
Guides are responsible for the safe guiding of Winter Park guests as well as providing and coordinating adventure-based activities. As a guide, you will deliver unparalleled guest service while always focusing on guest experience and safety. Winter Park Guides will tailor experiences to guests and help curate mountain experiences. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals. Guides will work a rotating schedule of guide time and store time.
ESSENTIAL DUTIES

• Responsible for the overall experience of Winter Park guests, including friendly and knowledgeable service, excellent trail selection, group management, and the creation of a fun atmosphere.
• Guide guests on hiking and e-bike tours on designated trails in and around Winter Park Resort.
• Work a rotating schedule of tours and shop coverage as assigned, and base activities as available.
• Follow all policies and procedures that are specific to the activities department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies concerning workplace safety and work to achieve a zero-incident safety record.
• Perform daily operational checks and basic maintenance of Ebikes, as trained, to ensure safe operation.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours.
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community. Help curate adventure experiences for guests.
• Adhere to direct and strict compliance with all safety standards.
• Ability to cross-train and operate summer activities when necceaary.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
(state minimum required and preferred)
Education:

• High school diploma (or equivalent) required.
• Some college desired.

Experience:

• Two years' experience of working and living in the Fraser Valley or Winter Park Resort
• Guide experience or similar knowledge base
• Some biking experience is helpful but not required

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• First Aid and CPR certified, or able to get certified
• Guest service oriented
• Honest, and follows established policies and procedures
• Organized and attentive to detail
• Hard working, team player
• Strong communication skills
• Able to handle and manage confidential information
• Able to hike over varied terrain in a mountain environment for several hours
• Ability to work a varied schedule and on-call hours

PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time in extreme environmental conditions skiing, riding or hiking.
• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Mountain Environment:

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
WAGE:
The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.
hourly pay range: 18+ based on experience
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Winter Park Resort will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 5 business days from the posting date listed above. This position is open and still accepting applications.