Outbound Customer Service Representative

Outbound Customer Service Representative

We are looking for a skilled Outbound Customer Service Representative to join our team and handle inbound and outbound phone calls and email requests, using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their own feet and resolve any issues with a customer-first business mentality.

· Manage a large volume of outbound calls, emails, and chats with knowledge and efficiency

· Manage incoming calls in response to the outgoing campaigns through email and phone

· Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences

· Create spreadsheets to track important customer information and orders.

· Update customer information in a database.

· Organize existing data in a spreadsheet.

· Verify outdated data and make any necessary changes to records.

· Operate common office equipment, like scanners and printers.

· Search for and investigate information contained in files.

· Review data for deficiencies or errors

· Assist with special projects that require substantial amounts of data entry.

· At least 3 months of experience in outbound calling to current and past clients.

· Familiarity with MS Office.

· Excellent written and verbal communication skills.

· Strong organizational and problem-solving abilities.

· High degree of accuracy and attention to detail.

· Ability to multi-task and work on tight deadlines.

· Outstanding Customer Service skills.

Job Types: Part-time, Contract, Temporary

Pay: $13.00 - $15.00 per hour

Expected hours: No more than 25 per week

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Irving, TX: Relocate before starting work (Required)

Work Location: In person