Address
Form of workTitle:Outbound Correspondence Supervisor
State Role Title:Outbound Correspondence Supervisor
Hiring Range: Minimum starting salary $56,073 commensurate with experience. This position is a pay grade 7 based on a 14 grade pay structure.
Pay Band: UG
Agency: VA Workers' Compensation Comm
Location:RICHMOND HEADQUARTERS
Agency Website:https://workcomp.virginia.gov/
Recruitment Type: General Public - G
Are you passionate about leading a high-performing team responsible for processing and mailing over 4,000 documents daily? Does the idea of managing an internal print shop, utilizing high-speed machinery and multiple mailing applications, intrigue you?
Our Outbound Correspondence Supervisor's role involves overseeing a dedicated team of technicians while maintaining quality standards in the Commission's print shop. This includes adhering to routine maintenance schedules for production equipment and leading day-to-day operations of the unit.
This position offers telework opportunities in an environment where work-life balance and career growth are prioritized. As a 2023 Top Workplace in Virginia, you will be joining a dynamic organization that emphasizes teamwork and inclusion.
Job Duties
The Correspondence Management Department (CMD) is the centralized mail processing division for Virginia Workers' Compensation Commission (VWC) and Virginia Victims Fund (VVF). The department has three teams that are critical to daily operations at the Commission: Inbound Correspondence, Outbound Correspondence, and Document Management. Each team supports CMD's mission of providing exceptional services through stakeholder engagement and correspondence management by delivering world-class customer service using modern solutions.
The Outbound Correspondence Supervisor is one of two supervisor positions in our Correspondence Management Department that is currently accepting applications. This position is responsible for leading, coaching, and training our Outbound Mail Team by coordinating and monitoring day-to-day activities in a high-speed environment utilizing cutting-edge print equipment. Tasks include; processing outbound mail; supervising return mail tasks in our claims processing system; reviewing and identifying the proper claim files for imaged returned mail; and ensuring that all Commission print tasks are accurately retrieved, printed, and distributed to proper individuals/departments.
Applicants are also encouraged to review and apply to our Document Management Supervisor posting (#VWC00886).
VWC Compensation Structure
Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 7 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.
Telework Structure
Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department. Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.
Virginia Workers' Compensation Commission Overview:
Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard. If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application. Virginia Workers' Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce. Virginia Workers' Compensation Commission does not provide sponsorship for employment.
VWC is the recipient of the following recent awards:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Amy Habel
Phone: 804-205-3571
Email: vwcjobs@workcomp.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
State Role Title:Outbound Correspondence Supervisor
Hiring Range: Minimum starting salary $56,073 commensurate with experience. This position is a pay grade 7 based on a 14 grade pay structure.
Pay Band: UG
Agency: VA Workers' Compensation Comm
Location:RICHMOND HEADQUARTERS
Agency Website:https://workcomp.virginia.gov/
Recruitment Type: General Public - G
Are you passionate about leading a high-performing team responsible for processing and mailing over 4,000 documents daily? Does the idea of managing an internal print shop, utilizing high-speed machinery and multiple mailing applications, intrigue you?
Our Outbound Correspondence Supervisor's role involves overseeing a dedicated team of technicians while maintaining quality standards in the Commission's print shop. This includes adhering to routine maintenance schedules for production equipment and leading day-to-day operations of the unit.
This position offers telework opportunities in an environment where work-life balance and career growth are prioritized. As a 2023 Top Workplace in Virginia, you will be joining a dynamic organization that emphasizes teamwork and inclusion.
Job Duties
The Correspondence Management Department (CMD) is the centralized mail processing division for Virginia Workers' Compensation Commission (VWC) and Virginia Victims Fund (VVF). The department has three teams that are critical to daily operations at the Commission: Inbound Correspondence, Outbound Correspondence, and Document Management. Each team supports CMD's mission of providing exceptional services through stakeholder engagement and correspondence management by delivering world-class customer service using modern solutions.
The Outbound Correspondence Supervisor is one of two supervisor positions in our Correspondence Management Department that is currently accepting applications. This position is responsible for leading, coaching, and training our Outbound Mail Team by coordinating and monitoring day-to-day activities in a high-speed environment utilizing cutting-edge print equipment. Tasks include; processing outbound mail; supervising return mail tasks in our claims processing system; reviewing and identifying the proper claim files for imaged returned mail; and ensuring that all Commission print tasks are accurately retrieved, printed, and distributed to proper individuals/departments.
Applicants are also encouraged to review and apply to our Document Management Supervisor posting (#VWC00886).
VWC Compensation Structure
Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 7 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.
Telework Structure
Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department. Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.
Virginia Workers' Compensation Commission Overview:
Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard. If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application. Virginia Workers' Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce. Virginia Workers' Compensation Commission does not provide sponsorship for employment.
VWC is the recipient of the following recent awards:
- 2023 Top Workplace Richmond Region
- 2023 Top USA Workplace
- 2023 Top Award for Mid-Sized Companies
- 2023 Doers Award
- Supervisory experience including training, coaching, and developing employees required.
- Experience working in a fast-paced, general office environment involving outbound mail processing using high-speed printers, postage meters, and inserter machines.
- Effective organizational, analytical, and verbal and written communication skills.Ability to apply a wide range of rules and regulations essential to correspondence management.
- Demonstrated ability to lead and motivate a team of employees in a fast-paced, goal-oriented environment.
- Demonstrated ability to manage multiple tasks with strong attention to detail.
- Working knowledge of PDF manipulation and Microsoft Office applications including Word, Outlook, Excel, and PowerPoint; data entry and retrieval from database programs; and Internet research.
- Knowledge of Virginia Workers' Compensation Commission business processes preferred.
- Experience with commercial print and mail equipment, encompassing inserters, postage meters, and knowledge of commercial scanners preferred.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: Amy Habel
Phone: 804-205-3571
Email: vwcjobs@workcomp.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
