Orthopaedic Surgical Specialist

Job Description

• Provide effective technical consultative service to customers before, during and after routine surgical cases

• Consistently drive customer and patient satisfaction

• Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products

• Provide inventory management and invoicing to customers and branch operations

Duties & Responsibilities

• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.

• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.

• Attend and support routine primary surgical procedures.

• Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.

• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.

• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.

• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.

• Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.

• Help drive sales initiatives by assisting with technology upgrades.

• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.

• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.

• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Requirements

• High School diploma. Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study.

• Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position

• Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects

• Demonstrated ability to manage complex processes with high detail orientation

• Demonstrated ability to provide accurate, timely and effective customer service

• Demonstrated ability to utilize office systems (Microsoft Office)

• Prefer proficiency in order and inventory management systems