Order Tracking-Authorizations Coordinator, Full Time, Days

Under the direction of Radiology Management, the Order Tracking-Authorizations Coordinator performs all tasks related to patient authorization and order tracking in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with leadership to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Knowledge of computerized practice management and electronic health record (EHR) systems, Microsoft Office, and spreadsheets;
• Ability to motivate department staff to achieve goals and establish effective working relationships; excellent communication skills.
• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner.
• Demonstrated ability to communicate effectively and tactfully.
• Knowledge of customer service principles and practices; a strong patient advocate
• Good analytical and problem-solving skills
• Ability to interpret, adapt and apply guidelines and procedures.
• Time management skills
• Attention to detail, actively listens and always follows appropriate channels of communication.
• Must be able to handle multiple tasks with interruption.
• Pleasant voice: ability to diffuse escalating situations and engage management when appropriate.
• Good English spelling, reading and comprehension skills.
• Knowledge of ICD-10 and CPT coding
• Bilingual preferred

Required Experience

Required:

• Successful completion of high school education or GED
• Minimum 1-year Customer Service experience
• Ability to maintain composure and balance multiple priorities in a fast-paced environment.
• Knowledge of insurance/authorization process and basic medical terminology

Preferred:

• Telephone experience with excellent telephone etiquette
• Medical Assistant
• Work experience in a Call Center setting

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

Address
12401 Washington Blvd.
Salary
19.50-32.18
FLSA Status
Non-Exempt
Zip Code
90602