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SalaryJohnson & Johnson Health Care Systems Inc. is recruiting for a(n) Order to Cash Business Process Analyst, Customer Service & Capabilities, located in Raritan, NJ, we will also consider remote applicants from the continental U.S!
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Are you interested in joining a diverse and dynamic team that is helping improve patient care and drive innovation? Apply today!
About the Company: Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies. They serve various entities including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions. JJHCS aims to streamline supply chain services, address evolving market challenges, and develop innovative solutions to improve patient care and access.
Position Summary: The Order to Cash (OTC) Business Process Analyst will be part of the Medical Technologies Business Process Owner Capabilities team, reporting to the Manager, OTC Business Process Enablement – Global Surgery/CSS. The role involves supporting system upgrades, improvements, and break/fix solutions on the Order to Cash system. Responsibilities include business simulation, user acceptance testing, root cause analysis, and resolution of process issues impacting Global Surgery Franchises. Collaboration with various departments such as Commercial, Supply Chain, IT, and Compliance is essential to ensure integrated approaches are provided.
Key Responsibilities:
- Support multiple moderate-sized projects, applying business knowledge, system expertise, decision-making, and project management skills.
- Serve as a subject matter expert for Global Surgery OTC processes, addressing inquiries, resolving issues, and providing status updates to business partners and IT teams.
- Maintain a balance between business needs and strategies within IT standards.
- Lead change management, communications, and partner alignment for process improvements and system changes.
- Collaborate with cross-functional teams to develop end-to-end strategic solutions and conduct root cause analysis.
- Participate in project status reviews and system change reviews for requirements gathering and scope definition.
- Develop test plans, data mine for accurate test data, and support business simulation and UAT testing.
Qualifications
Education:
- Bachelor’s degree in Supply Chain, IT, or related field preferred.
Experience and Skills:
Required:
- Minimum 2 years of relevant professional experience.
- Strong communication, analytical, and organizational skills.
- Knowledge of testing methodology and process orientation.
- Familiarity with compliance requirements (CSV, SOX, GxP).
- Proficiency in Excel and SharePoint.
Preferred:
- Understanding of supply chain interdependencies.
- Experience in Supply Chain or Global Surgery/CSS Franchises preferred.
- Detailed understanding of Global Surgery Business Processes.
- Experience in SAP Sales & Distribution Module.
- Experience with supply chain tech platforms (e.g., JIRA, Solman, IRIS).
- Change management skills.
- Experience working remotely in a collaborative environment.
Other Information:
- May require up to 10% domestic and/or international travel.
- Anticipated base pay range: $61,000 to $97,750 per year.
- Eligible for annual performance bonus and employee benefit programs.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
