Order Processor (Data Entry)

As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.

Duties and Responsibilities:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy

• Verify that all items in the order are in stock

• Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly

• Work with procurement department to determine ETA for any order items not in stock

• Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc

• Communicate with customers on discrepancies, order conflicts, and shipping delays

• Create SOT for the sales order

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience

• Work on open sales deliveries excel file

Duties and Responsibilities:

• High School diploma or GED
• Experience with MS Office (Word and Excel)
• Strong Excel skills, (formulas, vlookup, etc)
• Must be detail oriented and dependable
• Ability to work independently
• Strong verbal and written communications
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Must have excellent customer service skills
• Experience with FIFO (First in First Out)
• Experience using an ERP system a plus

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Miami, FL 33172: Relocate before starting work (Required)

Work Location: In person